# Brandon Trust Support Living - Bristol and North Somerset

*Operated by The Brandon Trust.*

Brandon Trust Support Living - Bristol and North Somerset is a CQC-regulated home-care agency in Bristol.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 13/01/2023

## Practical info

- Postcode: BS4 1DQ
- Registered manager: Robbins, Carla
- Local authority: Bristol, City of
- Region: South West
- City: Bristol
- Last CQC check: 13/Jan/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Staff felt well supported, received regular supervision and had access to relevant training including the Care Certificate.
  - Published: 2023-01-25
- Finding
  - Evidence: End of life wishes were proactively documented and specialist community support networks identified.
  - Published: 2023-01-25
- Finding
  - Evidence: People and families reported high satisfaction, describing the service as 'like an extended family' and 'a real home'.
  - Published: 2023-01-25
- Finding
  - Evidence: Robust governance systems including cross-service audits and a dedicated quality team to oversee complaints and improvements.
  - Published: 2023-01-25
- Finding
  - Evidence: Communication needs were well understood and supported, including use of Makaton, easy-read formats and visual aids.
  - Published: 2023-01-25
- Finding
  - Evidence: Strong person-centred culture embedded throughout, with people involved in recruitment, training materials and conferences.
  - Published: 2023-01-25
- Finding
  - Evidence: Effective multi-agency working ensured people's health and social care needs were met.
  - Published: 2023-01-25
- Finding
  - Evidence: Staff supported people to live independent, fulfilling lives with choice and control over their own support.
  - Published: 2023-01-25
- Finding
  - Evidence: Staffing levels were flexible and creatively managed to meet people's individual needs despite sector-wide recruitment challenges.
  - Published: 2023-01-25
- Finding
  - Evidence: People felt safe and staff demonstrated strong safeguarding knowledge and practice.
  - Published: 2023-01-25
- **consent_capacity** _(minor)_
  - Evidence: The provider had recently identified a need for improvement in mental capacity assessments. The quality team had carried out training for staff in this area.
  - Published: 2023-01-25
- **record_keeping** _(minor)_
  - Evidence: One senior support worker told us how they had identified improvements were required in daily notes and were working hard to address this.
  - Published: 2023-01-25
- **staffing_levels** _(minor)_
  - Evidence: Registered managers told us that staffing and recruitment had been a challenge, as was the case generally across the social care sector.
  - Published: 2023-01-25
- **medication_management** _(minor)_
  - Evidence: For one person, we read that on occasion medicines were crushed...There was no documented confirmation of the pharmacist discussion.
  - Published: 2023-01-25

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-13168386742

HomeCare Compass is an independent guide and is not affiliated with the CQC.