# Re-enabled Support

*Operated by Re-enabled Support Services Ltd.*

Re-enabled Support is a CQC-regulated home-care agency in Nantwich.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Requires improvement |
| Responsive | Good |
| Well-led | Good |

Rating published: 16/12/2022

## Practical info

- Postcode: CW5 7JW
- Registered manager: Betera, Primrose
- Local authority: Cheshire East
- Region: North West
- City: Nantwich
- Last CQC check: 13/Jan/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-12-16
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-12-16

### effective

- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-12-16
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-12-16
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-12-16
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-12-16
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-12-16

### Other

- Finding
  - Evidence: People and relatives reported feeling safe, with staff always arriving on time
  - Published: 2025-12-12
- Finding
  - Evidence: People supported to access community activities, maintaining their mental health and wellbeing
  - Published: 2025-12-12
- Finding
  - Evidence: Governance systems improved with robust incident investigation and lessons-learned processes
  - Published: 2025-12-12
- Finding
  - Evidence: Regular supervision, appraisals and spot-checks maintained staff competency and performance
  - Published: 2025-12-12
- Finding
  - Evidence: Staff received training linked to people's health and social care needs plus mandatory topics
  - Published: 2025-12-12
- Finding
  - Evidence: Care plans were person-centred, detailing individual preferences, routines and communication needs
  - Published: 2025-12-12
- Finding
  - Evidence: All staff completed infection prevention and control training; appropriate PPE used consistently
  - Published: 2025-12-12
- Finding
  - Evidence: Medicines management improved with administration records, competency assessments and regular audits
  - Published: 2025-12-12
- Finding
  - Evidence: Risk assessments were in place, regularly reviewed and updated in response to new and changing risks
  - Published: 2025-12-12
- Finding
  - Evidence: Staff recruitment was robust with appropriate checks; previous gaps fully addressed ensuring people's safety
  - Published: 2025-12-12
- **consent_capacity** _(minor)_
  - Evidence: One deprivation of liberty order had expired. The provider produced extensive evidence of correspondence they had made in order to have this order reviewed.
  - Published: 2025-12-12
- **governance** _(minor)_
  - Evidence: we identified one event relating to one person which had not been notified to the CQC as required.
  - Published: 2025-12-12

### responsive

- Finding
  - End of life care and support
  - Published: 2022-12-16
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-12-16
- Finding
  - Meeting people's communication needs
  - Published: 2022-12-16
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-12-16

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-12-16
- Finding
  - Using medicines safely
  - Published: 2022-12-16

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-12-16
- Finding
  - Continuous learning and improving care
  - Published: 2022-12-16
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-12-16
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-12-16
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2022-12-16

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-13166946749

HomeCare Compass is an independent guide and is not affiliated with the CQC.