# Tate Care Limited

Tate Care Limited is a CQC-regulated home-care agency in Leeds.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Requires improvement |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 17/11/2023

## Practical info

- Postcode: LS14 1HU
- Registered manager: Chinyanganya, Lorraine
- Local authority: Leeds
- Region: Yorkshire & Humberside
- City: Leeds
- Last CQC check: 17/Nov/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-11-17
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-11-17
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-11-17

### effective

- Finding
  - Assessing people's needs and choices; working with other agencies; supporting people to live healthier lives
  - Published: 2023-11-17
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-11-17
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-11-17
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-11-17

### Other

- Finding
  - Evidence: The registered manager understood their duty of candour responsibilities and examples of appropriate disclosure were found.
  - Published: 2023-11-17
- Finding
  - Evidence: People's nutritional needs and preferences were included in care plans and staff supported people according to their preferences.
  - Published: 2023-11-17
- Finding
  - Evidence: The registered manager collaborated with the inspection, was receptive to findings and acted promptly on issues identified.
  - Published: 2023-11-17
- Finding
  - Evidence: Infection control procedures were in place and staff had received training; use of PPE was confirmed by people and relatives.
  - Published: 2023-11-17
- Finding
  - Evidence: Staff had good knowledge of safeguarding types of abuse and procedures for reporting concerns internally.
  - Published: 2023-11-17
- Finding
  - Evidence: There were enough staff employed to safely care for people, with consistent care teams building strong relationships.
  - Published: 2023-11-17
- Finding
  - Evidence: Staff were kind, compassionate and caring; people and relatives consistently praised their attitude and professionalism.
  - Published: 2023-11-17
- **communication_with_families** _(minor)_
  - Evidence: Although a summary of a survey sent to people was provided, people and relatives told us they had not been asked to complete a survey or a questionnaire.
  - Published: 2023-11-17
- **person_centred_care** _(minor)_
  - Evidence: The leadership of the service did not implement an equality, diversity and human rights approach and people's needs were at risk of being frequently overlooked.
  - Published: 2023-11-17
- **complaints_handling** _(moderate)_
  - Evidence: We did not find evidence that complaints received were being used to improve the service.
  - Published: 2023-11-17
- **safeguarding** _(moderate)_
  - Evidence: Staff were not aware of whistleblowing procedures to follow if they needed to report concerns outside the service.
  - Published: 2023-11-17

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-11-17
- Finding
  - Meeting people's communication needs
  - Published: 2023-11-17
- Finding
  - Planning personalised care to ensure people have choice and control; end of life care and support
  - Published: 2023-11-17

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-11-17
- Finding
  - Staffing and recruitment
  - Published: 2023-11-17
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-11-17
- Finding
  - Using medicines safely
  - Published: 2023-11-17
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-11-17

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-11-17
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-11-17
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-11-17
- Finding
  - Managers and staff being clear about their roles; understanding quality performance, risks and regulatory requirements; continuous learning
  - Published: 2023-11-17

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-13166843766

HomeCare Compass is an independent guide and is not affiliated with the CQC.