# Vitality Plus Care Ltd

Vitality Plus Care Ltd is a CQC-regulated home-care agency in Trowbridge.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 27/05/2023

## Practical info

- Postcode: BA14 8BE
- Registered manager: Chipungu, Sharon
- Local authority: Wiltshire
- Region: South West
- City: Trowbridge
- Last CQC check: 27/May/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-06-23
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-06-23

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-06-23
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-06-23
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-06-23
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-06-23
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-06-23

### Other

- Finding
  - Evidence: Infection prevention and control policy was up to date and staff understood PPE requirements.
  - Published: 2023-06-23
- Finding
  - Evidence: Professionals reported the registered manager worked well with them.
  - Published: 2023-06-23
- Finding
  - Evidence: The provider had systems in place to effectively respond to concerns and complaints.
  - Published: 2023-06-23
- Finding
  - Evidence: Staff were receiving regular supervisions and the manager was described as 'very approachable'.
  - Published: 2023-06-23
- Finding
  - Evidence: People and relatives felt they were safe using the service.
  - Published: 2023-06-23
- Finding
  - Evidence: Staff had received safeguarding training and could explain what to do if they had concerns about someone at risk of abuse.
  - Published: 2023-06-23
- Finding
  - Evidence: People using the service told us that they felt they were supported well and staff were 'very caring and delivered good care'.
  - Published: 2023-06-23
- **leadership** _(critical)_
  - Evidence: The registered manager had not always sent appropriate notifications to the CQC. Failure to send notifications to the CQC is a breach of Regulation 18.
  - Published: 2023-06-23
- **person_centred_care** _(moderate)_
  - Evidence: Staff we spoke to could not tell us what person-centred care was, despite them having attended training.
  - Published: 2023-06-23
- **communication_with_families** _(moderate)_
  - Evidence: Because English was not always the first language of carers, there was at times a difficulty in accurate communication.
  - Published: 2023-06-23

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-06-23
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2023-06-23
- Finding
  - Meeting people's communication needs
  - Published: 2023-06-23
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-06-23

### safe

- Finding
  - Preventing and controlling infection, learning lessons when things go wrong
  - Published: 2023-06-23
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-06-23
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-06-23
- Finding
  - Using medicines safely
  - Published: 2023-06-23
- Finding
  - Staffing and recruitment
  - Published: 2023-06-23

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-06-23
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-06-23
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-06-23
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-06-23

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-13166678180

HomeCare Compass is an independent guide and is not affiliated with the CQC.