# District Care

*Operated by District Care Ltd.*

District Care is a CQC-regulated home-care agency in Lowestoft.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 13/07/2023

## Practical info

- Postcode: NR32 1NT
- Local authority: Suffolk
- Region: East
- City: Lowestoft
- Last CQC check: 13/Jul/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-07-13
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-07-13
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-07-13

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-07-13
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-07-13
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-07-13
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-07-13
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-07-13

### Other

- Finding
  - Evidence: Improvements made since previous inspection resolved all prior regulatory breaches (Regulations 11, 12 and 17).
  - Published: 2023-07-13
- Finding
  - Evidence: Registered manager undertook external courses to improve knowledge and carried out regular spot checks.
  - Published: 2023-07-13
- Finding
  - Evidence: Complaints were handled to people's satisfaction and staff felt able to raise concerns openly with management.
  - Published: 2023-07-13
- Finding
  - Evidence: People were supported to maintain dignity, independence and involvement in care planning decisions.
  - Published: 2023-07-13
- Finding
  - Evidence: People received care visits at expected times for the agreed duration from staff they knew.
  - Published: 2023-07-13
- Finding
  - Evidence: Staff were safely recruited, received appropriate training including MCA, safeguarding, infection control and medicines administration.
  - Published: 2023-07-13
- Finding
  - Evidence: Risk assessments were carried out with appropriate actions, and care plans were personalised and person-centred.
  - Published: 2023-07-13
- Finding
  - Evidence: People and relatives were complimentary about the service and would recommend it; staff described as friendly, efficient and kind.
  - Published: 2023-07-13
- **communication_with_families** _(minor)_
  - Evidence: People told us they received quality assurance surveys from the service. However, some stated they would have liked some feedback regarding the results.
  - Published: 2023-07-13
- **record_keeping** _(minor)_
  - Evidence: This now identified areas which needed attention. For example, some care plans were overdue for review.
  - Published: 2023-07-13

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-07-13
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2023-07-13
- Finding
  - Meeting people's communication needs
  - Published: 2023-07-13

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-07-13
- Finding
  - Preventing and controlling infection
  - Published: 2023-07-13
- Finding
  - Using medicines safely
  - Published: 2023-07-13
- Finding
  - Staffing and recruitment
  - Published: 2023-07-13
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-07-13
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-07-13

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2023-07-13
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-07-13
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-07-13

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-13166584889

HomeCare Compass is an independent guide and is not affiliated with the CQC.