# Village Homecare

*Operated by Village Homecare Limited.*

Village Homecare is a CQC-regulated home-care agency in Coalville.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 03/08/2023

## Practical info

- Postcode: LE67 3PH
- Registered manager: Gray, Jill
- Local authority: Leicestershire
- Region: East Midlands
- City: Coalville
- Last CQC check: 03/Aug/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: People rated the service as either excellent or good in satisfaction surveys; spot checks on staff were carried out.
  - Published: 2023-08-03
- Finding
  - Evidence: Staff received induction and relevant training including infection control, medication and health and safety.
  - Published: 2023-08-03
- Finding
  - Evidence: The registered manager engaged openly with people, relatives and staff, and submitted statutory notifications to CQC appropriately.
  - Published: 2023-08-03
- Finding
  - Evidence: Mental capacity assessments had been completed and staff understood MCA principles, always seeking consent before providing care.
  - Published: 2023-08-03
- Finding
  - Evidence: People and relatives said staff were very friendly and caring, respected dignity and privacy, and encouraged independence.
  - Published: 2023-08-03
- Finding
  - Evidence: Medicine was safely supplied and a medicine audit system was in place; staff were trained to administer medicines.
  - Published: 2023-08-03
- Finding
  - Evidence: Staff demonstrated good knowledge of safeguarding responsibilities and the registered manager understood referral duties to the local authority.
  - Published: 2023-08-03
- Finding
  - Evidence: People felt very safe with staff; no missed calls reported and safe recruitment practices in place including criminal records checks.
  - Published: 2023-08-03
- **record_keeping** _(minor)_
  - Evidence: Some risk assessments did not fully detail what action staff should take to reduce risks to people. The registered manager followed up these issues and added this detail.
  - Published: 2023-08-03
- **care_planning** _(minor)_
  - Evidence: Care plans detailed some of people's personal history such as family, but did not always include important information such as past employment and hobbies.
  - Published: 2023-08-03
- **governance** _(minor)_
  - Evidence: Systems measured the quality of the care provided by the service. Some of these lacked detail about issues such as timeliness of call times.
  - Published: 2023-08-03
- **missed_or_late_visits** _(moderate)_
  - Evidence: Two relatives said a number of calls had been untimely and call times changed from week to week. One relative said this had caused an issue for their family member who needed regular call times to eat.
  - Published: 2023-08-03

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1315513290

HomeCare Compass is an independent guide and is not affiliated with the CQC.