# Brandon Supported Living - Cornwall

*Operated by The Brandon Trust.*

Brandon Supported Living - Cornwall is a CQC-regulated home-care agency in Camborne.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 22/07/2023

## Practical info

- Postcode: TR14 0PY
- Registered manager: Wood, Lorna
- Local authority: Cornwall
- Region: South West
- City: Camborne
- Last CQC check: 22/Jul/2023 - 00:00

## Inspection findings

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-08-12
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2023-08-12
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-08-12
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-08-12
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-08-12

### Other

- Finding
  - Evidence: Managers were alert to the risk of closed cultures developing and had policy in place to monitor and address it.
  - Published: 2023-08-12
- Finding
  - Evidence: Action plans were developed for each setting with clear targets and timelines to drive improvement.
  - Published: 2023-08-12
- Finding
  - Evidence: Managers understood their responsibilities under the Duty of Candour and informed people and relatives when things went wrong.
  - Published: 2023-08-12
- Finding
  - Evidence: External professionals praised collaboration: 'Great collaboration. Brandon have been responsive and communicate well with me.'
  - Published: 2023-08-12
- Finding
  - Evidence: Recruitment processes were robust with pre-employment checks including Right to Work and DBS checks carried out prior to staff starting.
  - Published: 2023-08-12
- Finding
  - Evidence: Incidents and accidents were recorded and actions taken to try and reduce the risk of reoccurrence, with lessons learned exercises completed.
  - Published: 2023-08-12
- Finding
  - Evidence: Staff had received training on how to support people when they were distressed and were putting themselves or others at risk.
  - Published: 2023-08-12
- Finding
  - Evidence: People had choice and control and were able to make decisions about their daily lives and how their care and support was organised.
  - Published: 2023-08-12
- **medication_management** _(minor)_
  - Evidence: PRN medicines were available for pain relief. There was not always information about how to recognise when people were in pain on the associated protocol.
  - Published: 2023-08-12

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-08-12
- Finding
  - Staffing and recruitment
  - Published: 2023-08-12
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-08-12
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-08-12
- Finding
  - Using medicines safely
  - Published: 2023-08-12

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-08-12
- Finding
  - Continuous learning and improving care
  - Published: 2023-08-12
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-08-12
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-08-12
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-08-12
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-08-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-131454483

HomeCare Compass is an independent guide and is not affiliated with the CQC.