# Albury Care Limited

Albury Care Limited is a CQC-regulated home-care agency in Guildford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 01/06/2018

## Practical info

- Postcode: GU1 2PX
- Registered manager: Kilian, Magdalena
- Local authority: Surrey
- Region: South East
- City: Guildford
- Last CQC check: 01/Jun/2018 - 00:00

## Inspection findings

### caring

- Finding
  - Privacy and dignity
  - Published: 2021-10-30
- Finding
  - Person-centred decision making
  - Published: 2021-10-30
- Finding
  - Cultural and personal preferences
  - Published: 2021-10-30
- Finding
  - Staff matching and rapport
  - Published: 2021-10-30

### effective

- Finding
  - Nutrition and healthcare support
  - Published: 2021-10-30
- Finding
  - Mental Capacity Act compliance
  - Published: 2021-10-30
- Finding
  - Supervision and induction
  - Published: 2021-10-30
- Finding
  - Staff training and mandatory refreshers
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: End of life preferences discussed with people and recorded in care records.
  - Published: 2021-10-30
- Finding
  - Evidence: Regular three-monthly supervision sessions reintroduced; staff felt well supported by the new management team.
  - Published: 2021-10-30
- Finding
  - Evidence: Safe recruitment practices followed including DBS checks, references and identity verification.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff respected people's privacy and dignity and involved people in decisions about their care.
  - Published: 2021-10-30
- Finding
  - Evidence: Manager matched staff to people based on gender, cultural, religious and personality preferences.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff adhered to the Mental Capacity Act 2005 code of practice; best interests decisions made appropriately.
  - Published: 2021-10-30
- Finding
  - Evidence: Accurate medicines administration records maintained and people confirmed they received required medicines support.
  - Published: 2021-10-30
- Finding
  - Evidence: Sufficient staff to meet people's needs with consistency; low staff turnover with some people supported by the same staff for up to 10 years.
  - Published: 2021-10-30
- **supervision_appraisal** _(moderate)_
  - Evidence: There was no system in place to ensure regular spot checks on the quality of support provided and there were no records kept of the spot checks completed.
  - Published: 2021-10-30
- **incident_learning** _(moderate)_
  - Evidence: Robust systems were not in place to ensure ongoing monitoring of the quality of service delivery and ensure learning from incidents and complaints.
  - Published: 2021-10-30
- **care_planning** _(moderate)_
  - Evidence: One person's records did not provide sufficient information and detail about the person's needs and what was to be provided throughout the day.
  - Published: 2021-10-30

### responsive

- Finding
  - Complaints handling
  - Published: 2021-10-30
- Finding
  - Care planning detail
  - Published: 2021-10-30
- Finding
  - Care record accuracy and review
  - Published: 2021-10-30

### safe

- Finding
  - Safeguarding awareness
  - Published: 2021-10-30
- Finding
  - Recruitment practices
  - Published: 2021-10-30
- Finding
  - Staffing levels and consistency
  - Published: 2021-10-30
- Finding
  - Medicines management
  - Published: 2021-10-30
- Finding
  - Risk assessment and management
  - Published: 2021-10-30

### well_led

- Finding
  - Feedback and improvement culture
  - Published: 2021-10-30
- Finding
  - Leadership and management
  - Published: 2021-10-30
- Finding
  - Governance and quality monitoring systems
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-131450399

HomeCare Compass is an independent guide and is not affiliated with the CQC.