# Millennium Support Ltd

Millennium Support Ltd is a CQC-regulated home-care agency in Wakefield.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 30/07/2022

## Practical info

- Postcode: WF4 1AB
- Registered manager: Watson, Christine
- Local authority: Wakefield
- Region: Yorkshire & Humberside
- City: Wakefield
- Last CQC check: 30/Jul/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care; Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-07-30
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-07-30

### effective

- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-07-30
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-07-30
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-07-30
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-07-30

### Other

- Finding
  - Evidence: End of life care plans were developed in accessible easy-read format reflecting personal wishes.
  - Published: 2022-07-30
- Finding
  - Evidence: Effective quality assurance systems with regular audits on medication, care records and staff practice.
  - Published: 2022-07-30
- Finding
  - Evidence: Person-centred culture with an 'inclusion group' of service users gathering feedback to influence service delivery.
  - Published: 2022-07-30
- Finding
  - Evidence: Staff received tailored training including 'huddle sheets' on themes such as communication, financial abuse, privacy and dignity.
  - Published: 2022-07-30
- Finding
  - Evidence: Adequate staffing levels with values-based recruitment and long-tenured staff providing consistent, trusting relationships.
  - Published: 2022-07-30
- Finding
  - Evidence: Staff were knowledgeable about safeguarding and appropriate referrals were made when required.
  - Published: 2022-07-30
- Finding
  - Evidence: Medicines were administered safely with trained, competency-assessed staff following the medicines policy.
  - Published: 2022-07-30
- Finding
  - Evidence: Risks to people's care were assessed with detailed care plans, including for mental health and physical interventions used only as a last resort.
  - Published: 2022-07-30
- Finding
  - Evidence: People were respected and valued as individuals and directly involved in planning and reviewing their care.
  - Published: 2022-07-30
- **medication_management** _(minor)_
  - Evidence: The management team explained us the work they were doing with staff when medication errors had been identified to promote shared learning and prevent reoccurrence.
  - Published: 2022-07-30

### responsive

- Finding
  - End of life care and support
  - Published: 2022-07-30
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-07-30
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2022-07-30
- Finding
  - Meeting people's communication needs
  - Published: 2022-07-30
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-07-30

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-07-30
- Finding
  - Staffing and recruitment
  - Published: 2022-07-30
- Finding
  - Using medicines safely
  - Published: 2022-07-30
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-07-30
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-07-30

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-07-30
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2022-07-30
- Finding
  - How the provider understands and acts on the duty of candour; Engaging and involving people using the service, the public and staff
  - Published: 2022-07-30
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-07-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-131355579

HomeCare Compass is an independent guide and is not affiliated with the CQC.