# Elegant Excellency Health and Social Care Services Ltd

Elegant Excellency Health and Social Care Services Ltd is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 26/04/2024

## Practical info

- Postcode: N18 3BA
- Registered manager: Acheampong, Felicity
- Local authority: Enfield
- Region: London
- City: London
- Last CQC check: 26/Apr/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2024-04-26
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2024-04-26
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2024-04-26

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-04-26
- Finding
  - Supporting people to eat and drink enough; Staff working with other agencies; Supporting people to live healthier lives
  - Published: 2024-04-26
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-04-26
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2024-04-26

### Other

- Finding
  - Evidence: Positive feedback from healthcare professional regarding manager responsiveness
  - Published: 2024-04-26
- Finding
  - Evidence: Weekly staff catch-up meetings and social media group used to share learning
  - Published: 2024-04-26
- Finding
  - Evidence: Service was responsive to complaints, including changing carers when raised
  - Published: 2024-04-26
- Finding
  - Evidence: Open culture with staff feeling supported by the registered manager
  - Published: 2024-04-26
- Finding
  - Evidence: Infection control policy in place with appropriate PPE available to staff
  - Published: 2024-04-26
- Finding
  - Evidence: People's cultural needs including food and language were respected
  - Published: 2024-04-26
- Finding
  - Evidence: People were supported in line with Mental Capacity Act principles
  - Published: 2024-04-26
- Finding
  - Evidence: Staff completed Care Certificate induction and received regular training including medicines management and mental capacity
  - Published: 2024-04-26
- Finding
  - Evidence: Staff had received safeguarding training and understood how to report concerns
  - Published: 2024-04-26
- Finding
  - Evidence: People and relatives felt staff were kind, caring and knew them well
  - Published: 2024-04-26
- **person_centred_care** _(moderate)_
  - Evidence: Care planning was inconsistent. Another person had a care plan which just contained information provided by the local authority.
  - Published: 2024-04-26

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2024-04-26
- Finding
  - Meeting people's communication needs
  - Published: 2024-04-26
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2024-04-26

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2024-04-26
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
  - Published: 2024-04-26
- Finding
  - Using medicines safely
  - Published: 2024-04-26
- Finding
  - Staffing and recruitment
  - Published: 2024-04-26
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2024-04-26

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others; Duty of candour
  - Published: 2024-04-26
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2024-04-26
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-04-26
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2024-04-26

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-13135350550

HomeCare Compass is an independent guide and is not affiliated with the CQC.