# Homecare Domiciliary and Domestic Limited

Homecare Domiciliary and Domestic Limited is a CQC-regulated home-care agency in Dunston Chesterfield.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 19/07/2019

## Practical info

- Postcode: S41 9FG
- Registered manager: Clarke, Zoe
- Local authority: Derbyshire
- Region: East Midlands
- City: Dunston Chesterfield
- Last CQC check: 19/Jul/2019 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Consistency of care workers ensured continuity and staff were knowledgeable about individual preferences
  - Published: 2020-01-29
- Finding
  - Evidence: Complaints procedure accessible including in pictorial format; people confident concerns would be acted upon
  - Published: 2020-01-29
- Finding
  - Evidence: Robust quality monitoring systems including audits, surveys and telephoning people and relatives
  - Published: 2020-01-29
- Finding
  - Evidence: Open and inclusive culture with effective communication and staff feeling valued and supported
  - Published: 2020-01-29
- Finding
  - Evidence: Personalised care plans developed with active involvement of individuals and regularly reviewed
  - Published: 2020-01-29
- Finding
  - Evidence: Staff demonstrated strong understanding of Mental Capacity Act 2005 and best interest decision-making
  - Published: 2020-01-29
- Finding
  - Evidence: Staff received comprehensive induction, regular supervision, spot checks and annual appraisals
  - Published: 2020-01-29
- Finding
  - Evidence: Medicines management policies in place with regular staff competency monitoring and updated training
  - Published: 2020-01-29
- Finding
  - Evidence: Robust recruitment process including DBS checks, references and proof of identity
  - Published: 2020-01-29
- Finding
  - Evidence: People felt safe and staff ensured they were safe and comfortable before leaving visits
  - Published: 2020-01-29
- Finding
  - Evidence: People felt their privacy, dignity and independence were respected by staff.
  - Published: 2019-07-19
- Finding
  - Evidence: Annual service user and staff surveys completed with actions and goals followed up appropriately.
  - Published: 2019-07-19
- Finding
  - Evidence: Management team conducted daily morning and end-of-day meetings, range of audits, and unannounced spot visit checks.
  - Published: 2019-07-19
- Finding
  - Evidence: Strong end of life care provision with staff praised for special bonds developed with people in their final days.
  - Published: 2019-07-19
- Finding
  - Evidence: Effective complaints procedure with office staff described as contactable, approachable, and responsive.
  - Published: 2019-07-19
- Finding
  - Evidence: People were involved in care planning decisions and care plans were regularly reviewed to reflect current needs.
  - Published: 2019-07-19
- Finding
  - Evidence: Staff received comprehensive induction, care certificate training, regular supervision, and shadowing of experienced staff.
  - Published: 2019-07-19
- Finding
  - Evidence: Medicines managed safely with medication risk assessments, care plans, and monthly audits of medication administration records.
  - Published: 2019-07-19
- Finding
  - Evidence: Safe recruitment processes in place with DBS checks and comprehensive employment history obtained prior to commencement.
  - Published: 2019-07-19
- Finding
  - Evidence: Risks associated with people's care had been identified and managed appropriately, including pressure sore prevention and environmental risk assessments.
  - Published: 2019-07-19

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-131293418

HomeCare Compass is an independent guide and is not affiliated with the CQC.