# Walkers Close

*Operated by Central Bedfordshire Council.*

Walkers Close is a CQC-regulated home-care agency in Shefford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: SG17 5DE
- Registered manager: Lynch, Suzanne
- Local authority: Central Bedfordshire
- Region: East
- City: Shefford
- Last CQC check: 15/Feb/2024 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: People were supported to maintain family relationships and community links
  - Published: 2020-01-29
- Finding
  - Evidence: Effective quality assurance system with monthly audits and action plans
  - Published: 2020-01-29
- Finding
  - Evidence: Complaints were responded to appropriately with protocols introduced to address concerns
  - Published: 2020-01-29
- Finding
  - Evidence: Privacy and dignity were actively promoted, including a dedicated dignity day
  - Published: 2020-01-29
- Finding
  - Evidence: People were involved in developing and reviewing their support plans
  - Published: 2020-01-29
- Finding
  - Evidence: Mental Capacity Act 2005 requirements were understood and met by staff
  - Published: 2020-01-29
- Finding
  - Evidence: Staff received thorough induction, regular training, supervision and appraisal
  - Published: 2020-01-29
- Finding
  - Evidence: Medicines were stored and administered safely with accurate MAR records
  - Published: 2020-01-29
- Finding
  - Evidence: Person-centred risk management plans were in place and regularly reviewed
  - Published: 2020-01-29
- Finding
  - Evidence: Staff had a good understanding of safeguarding procedures and people felt safe
  - Published: 2020-01-29
- Finding
  - Evidence: End of life care wishes documented using easy read and pictorial information
  - Published: 2018-08-07
- Finding
  - Evidence: Quality audits carried out regularly with action plans devised and signed off when issues identified
  - Published: 2018-08-07
- Finding
  - Evidence: Positive staff-resident relationships with dignity and privacy respected; staff knocked and waited to be invited into flats
  - Published: 2018-08-07
- Finding
  - Evidence: Regular monthly supervisions, observed practice and annual appraisals for all staff
  - Published: 2018-08-07
- Finding
  - Evidence: Strong person-centred care with individualised care plans, key worker meetings and pictorial documentation for those with communication needs
  - Published: 2018-08-07
- Finding
  - Evidence: Sufficient staffing levels with correct skills mix; extra staff brought in for additional activities
  - Published: 2018-08-07
- Finding
  - Evidence: Robust medication management with medicines counts at each round and completed MAR records
  - Published: 2018-08-07
- Finding
  - Evidence: Staff knowledgeable about safeguarding and able to report concerns directly without going via the registered manager
  - Published: 2018-08-07

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-130953666

HomeCare Compass is an independent guide and is not affiliated with the CQC.