# Colchester HomeCare Ltd North Essex Branch

*Operated by Colchester HomeCare Ltd.*

Colchester HomeCare Ltd North Essex Branch is a CQC-regulated home-care agency in Colchester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 22/07/2023

## Practical info

- Postcode: CO7 7EE
- Registered manager: Cutter, Sharon
- Local authority: Essex
- Region: East
- City: Colchester
- Last CQC check: 22/Jul/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-07-22
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-07-22
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-07-22

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-07-22
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-07-22
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2023-07-22
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-07-22
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-07-22

### Other

- Finding
  - Evidence: Real-time electronic monitoring of care visit attendance ensuring reliability and safety
  - Published: 2023-07-22
- Finding
  - Evidence: Complaints handled openly with written responses and used to drive service improvement
  - Published: 2023-07-22
- Finding
  - Evidence: End-of-life care training provided, enabling dignified support in final hours
  - Published: 2023-07-22
- Finding
  - Evidence: Open, positive leadership culture with registered manager maintaining hands-on daily involvement
  - Published: 2023-07-22
- Finding
  - Evidence: Effective partnership working with district nurses, GPs, hospice, and occupational therapists
  - Published: 2023-07-22
- Finding
  - Evidence: Flexible and responsive care scheduling adapting to people's changing needs and preferences
  - Published: 2023-07-22
- Finding
  - Evidence: Person-centred care plans documented protected characteristics, communication needs, and individual preferences
  - Published: 2023-07-22
- Finding
  - Evidence: Staff received Care Certificate induction, training, and regular supervisions supporting holistic development
  - Published: 2023-07-22
- Finding
  - Evidence: Robust and safe recruitment practices including DBS checks and employment history verification
  - Published: 2023-07-22

### responsive

- Finding
  - End of life care and support
  - Published: 2023-07-22
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-07-22
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2023-07-22
- Finding
  - Meeting people's communication needs
  - Published: 2023-07-22
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-07-22

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-07-22
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-07-22
- Finding
  - Staffing and recruitment
  - Published: 2023-07-22
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-07-22
- Finding
  - Using medicines safely
  - Published: 2023-07-22

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-07-22
- Finding
  - Engaging and involving people using the service, the public and staff; promoting a positive culture
  - Published: 2023-07-22
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-07-22

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-13089837879

HomeCare Compass is an independent guide and is not affiliated with the CQC.