# Signet Healthcare Limited

Signet Healthcare Limited is a CQC-regulated home-care agency in Pinner.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: HA5 1QZ
- Registered manager: Zimba, Margaret
- Local authority: Hillingdon
- Region: London
- City: Pinner
- Last CQC check: 04/Nov/2024 - 00:00

## Inspection findings

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-02-15
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-02-15
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-02-15
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-02-15
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-02-15

### Other

- Finding
  - Evidence: Call monitoring system provided oversight of late or missed calls.
  - Published: 2023-02-15
- Finding
  - Evidence: Management team described as approachable by people, relatives and staff.
  - Published: 2023-02-15
- Finding
  - Evidence: Provider worked in partnership with health and social care professionals and family members.
  - Published: 2023-02-15
- Finding
  - Evidence: Complaints handling system was effective with recorded findings, actions taken and lessons learnt.
  - Published: 2023-02-15
- Finding
  - Evidence: Provider had safeguarding policies, whistleblowing procedures and staff completed safeguarding training.
  - Published: 2023-02-15
- Finding
  - Evidence: Staff received appropriate training including Care Certificate induction and annual refreshers.
  - Published: 2023-02-15
- Finding
  - Evidence: People felt safe and were satisfied with the care provided, with consistent staffing providing continuity of care.
  - Published: 2023-02-15
- **staff_training** _(minor)_
  - Evidence: we did not always see training specific to people's individual needs, for example training around working with people with a learning disability or autism.
  - Published: 2023-02-15
- **missed_or_late_visits** _(minor)_
  - Evidence: 26% of calls did not have travel time, and there was a link between staff with no travel time and late calls.
  - Published: 2023-02-15

### responsive

- Finding
  - End of life care and support
  - Published: 2023-02-15
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-02-15
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2023-02-15
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-02-15

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-02-15
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-02-15
- Finding
  - Preventing and controlling infection
  - Published: 2023-02-15
- Finding
  - Staffing and recruitment
  - Published: 2023-02-15
- Finding
  - Using medicines safely
  - Published: 2023-02-15
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-02-15

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-02-15
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-02-15
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-02-15
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-02-15
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-02-15
- Finding
  - Continuous learning and improving care
  - Published: 2023-02-15

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-130834211

HomeCare Compass is an independent guide and is not affiliated with the CQC.