# Yourlife (Weybridge)

*Operated by Yourlife Management Services Limited.*

Yourlife (Weybridge) is a CQC-regulated home-care agency in Weybridge.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 11/08/2023

## Practical info

- Postcode: KT13 9UX
- Registered manager: Wicks, Tracy
- Local authority: Surrey
- Region: South East
- City: Weybridge
- Last CQC check: 11/Aug/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care; Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-08-11
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-08-11

### effective

- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-08-11
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-08-11
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-08-11
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2023-08-11
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-08-11

### Other

- Finding
  - Evidence: Satisfaction surveys, reviews, bi-monthly meetings and weekly coffee mornings provided multiple feedback opportunities.
  - Published: 2023-08-11
- Finding
  - Evidence: Registered manager was accessible, approachable and demonstrated strong duty of candour awareness.
  - Published: 2023-08-11
- Finding
  - Evidence: Quality monitoring systems including regular audits, competency checks and operations manager reviews maintained oversight.
  - Published: 2023-08-11
- Finding
  - Evidence: Wide range of social activities organised to prevent isolation, including movie nights, coffee mornings and music evenings.
  - Published: 2023-08-11
- Finding
  - Evidence: Care plans were person-centred, regularly reviewed, and flexible to meet changing needs.
  - Published: 2023-08-11
- Finding
  - Evidence: Staff received regular supervision and had access to further qualifications such as QCF Level 3 Diploma.
  - Published: 2023-08-11
- Finding
  - Evidence: Comprehensive induction programme including mandatory training and shadowing shifts prepared staff well for their roles.
  - Published: 2023-08-11
- Finding
  - Evidence: Robust pre-employment checks including DBS, references and proof of identity ensured suitable staff were recruited.
  - Published: 2023-08-11
- Finding
  - Evidence: Staff were kind, caring and consistent, enabling positive relationships and promoting people's independence.
  - Published: 2023-08-11
- Finding
  - Evidence: People received a reliable service from staff who knew how to provide care safely, with 24-hour on-site staff availability.
  - Published: 2023-08-11

### responsive

- Finding
  - End of life care and support
  - Published: 2023-08-11
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-08-11
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2023-08-11
- Finding
  - Meeting people's communication needs
  - Published: 2023-08-11
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-08-11

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-08-11
- Finding
  - Using medicines safely
  - Published: 2023-08-11
- Finding
  - Staffing and recruitment; Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-08-11
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-08-11

### well_led

- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-08-11
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-08-11
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-08-11

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-13082283842

HomeCare Compass is an independent guide and is not affiliated with the CQC.