# Care Services Thirsk Ltd

*Operated by Care Services Thirsk Limited.*

Care Services Thirsk Ltd is a CQC-regulated home-care agency in Thirsk.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 08/07/2023

## Practical info

- Postcode: YO7 1GW
- Registered manager: Corner, Caroline
- Local authority: North Yorkshire
- Region: Yorkshire & Humberside
- City: Thirsk
- Last CQC check: 08/Jul/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-07-08
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-07-08
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-07-08

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-07-08
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-07-08
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-07-08
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-07-08
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-07-08

### Other

- Finding
  - Evidence: Open-door policy with staff feeling supported, listened to and valued
  - Published: 2023-07-08
- Finding
  - Evidence: Management proactively engaged with external organisations and set up a local registered managers' network
  - Published: 2023-07-08
- Finding
  - Evidence: Effective quality assurance processes with regular audits and continuous improvement culture
  - Published: 2023-07-08
- Finding
  - Evidence: Provider maintained consistency of staff allocation and offered quality social time during calls
  - Published: 2023-07-08
- Finding
  - Evidence: Staff treated people with kindness, respect and dignity, described consistently as 'brilliant'
  - Published: 2023-07-08
- Finding
  - Evidence: Support plans were person-centred, incorporating social histories, interests and strengths
  - Published: 2023-07-08
- Finding
  - Evidence: Staff received appropriate training including Care Certificate and mandatory training
  - Published: 2023-07-08
- Finding
  - Evidence: Medicines were managed safely with clear and accurate records
  - Published: 2023-07-08
- Finding
  - Evidence: Risks were individually assessed and communicated to staff with person-centred tasks
  - Published: 2023-07-08

### responsive

- Finding
  - End of life care and support
  - Published: 2023-07-08
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-07-08
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2023-07-08
- Finding
  - Meeting people's communication needs
  - Published: 2023-07-08
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-07-08

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-07-08
- Finding
  - Using medicines safely
  - Published: 2023-07-08
- Finding
  - Staffing and recruitment
  - Published: 2023-07-08
- Finding
  - Assessing risk, safety monitoring and management; learning lessons when things go wrong
  - Published: 2023-07-08
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-07-08

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff, working in partnership with others
  - Published: 2023-07-08
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2023-07-08
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-07-08

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-13081366575

HomeCare Compass is an independent guide and is not affiliated with the CQC.