# Wright Care 2021 LTD

*Operated by Wright Care 2021 Ltd.*

Wright Care 2021 LTD is a CQC-regulated home-care agency in Carlisle.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 05/09/2023

## Practical info

- Postcode: CA1 2RU
- Registered manager: Wright, Brenda
- Local authority: Cumberland
- Region: North West
- City: Carlisle
- Last CQC check: 05/Sep/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-09-13
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-09-13
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-09-13

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-09-13
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-09-13
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-09-13
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-09-13
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-09-13

### Other

- Finding
  - Evidence: Staff demonstrated good knowledge of MCA principles and consistently sought consent before providing support.
  - Published: 2023-09-13
- Finding
  - Evidence: Provider responded immediately to inspection findings, implementing new audit processes and addressing record gaps on the spot.
  - Published: 2023-09-13
- Finding
  - Evidence: Positive, open and inclusive culture praised by people, relatives and staff alike.
  - Published: 2023-09-13
- Finding
  - Evidence: People were fully involved in care planning and said communication with the registered manager was excellent.
  - Published: 2023-09-13
- Finding
  - Evidence: Provider promoted continuity of care with small local staff teams familiar with individual needs and preferences.
  - Published: 2023-09-13
- Finding
  - Evidence: Staff had essential training including safeguarding, infection control, autism and learning disability awareness.
  - Published: 2023-09-13
- Finding
  - Evidence: People felt safe and reported staff were kind, caring and consistently on time for visits.
  - Published: 2023-09-13

### responsive

- Finding
  - End of life care and support
  - Published: 2023-09-13
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-09-13
- Finding
  - Meeting people's communication needs
  - Published: 2023-09-13
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-09-13

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-09-13
- Finding
  - Preventing and controlling infection
  - Published: 2023-09-13
- Finding
  - Using medicines safely
  - Published: 2023-09-13
- Finding
  - Staffing and recruitment
  - Published: 2023-09-13
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-09-13
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-09-13

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-09-13
- Finding
  - Continuous learning and improving care; duty of candour
  - Published: 2023-09-13
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-09-13
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-09-13
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-09-13

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-13061890773

HomeCare Compass is an independent guide and is not affiliated with the CQC.