# Dales Reablement Service

*Operated by North Yorkshire Council.*

Dales Reablement Service is a CQC-regulated home-care agency in Catterick Garrison.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 26/02/2019

## Practical info

- Postcode: DL9 4AT
- Local authority: North Yorkshire
- Region: Yorkshire & Humberside
- City: Catterick Garrison
- Last CQC check: 26/Feb/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Person-centred knowledge of individuals
  - Published: 2020-01-29
- Finding
  - Promotion of independence
  - Published: 2020-01-29
- Finding
  - Dignity, respect and privacy
  - Published: 2020-01-29

### effective

- Finding
  - Access to healthcare services
  - Published: 2020-01-29
- Finding
  - Mental Capacity Act compliance and consent
  - Published: 2020-01-29
- Finding
  - Nutrition and hydration support
  - Published: 2020-01-29
- Finding
  - Supervision and appraisal
  - Published: 2020-01-29
- Finding
  - Staff training and induction
  - Published: 2020-01-29

### Other

- Finding
  - Evidence: Positive community links supporting people's social needs and independence.
  - Published: 2020-01-29
- Finding
  - Evidence: Proactive quality assurance through annual surveys, monthly management reports and home visits.
  - Published: 2020-01-29
- Finding
  - Evidence: Strong dignity and respect culture, with staff acting as dignity champions.
  - Published: 2020-01-29
- Finding
  - Evidence: Robust medicines management with monthly audits and annual competency assessments.
  - Published: 2020-01-29
- Finding
  - Evidence: Person-centred care plans co-produced with people, including 'My life story' documents.
  - Published: 2020-01-29
- Finding
  - Evidence: Regular supervisions, appraisals and workplace observations ensured staff were well supported.
  - Published: 2020-01-29
- Finding
  - Evidence: Comprehensive staff training programme with electronic monitoring of training compliance.
  - Published: 2020-01-29
- Finding
  - Evidence: Staffing was consistent and reliable; no agency or bank staff used, absences covered by permanent staff.
  - Published: 2020-01-29
- Finding
  - Evidence: Effective recruitment and selection procedures with appropriate DBS checks and references.
  - Published: 2020-01-29
- Finding
  - Evidence: People consistently felt safe and were complimentary about the standard of care received.
  - Published: 2020-01-29
- Finding
  - Evidence: Staff trained as dementia champions delivering community awareness talks
  - Published: 2019-03-21
- Finding
  - Evidence: Contingency plans in place for adverse weather, including hiring 4x4 vehicles
  - Published: 2019-03-21

### responsive

- Finding
  - Complaints handling
  - Published: 2020-01-29
- Finding
  - Review and evaluation of care records
  - Published: 2020-01-29
- Finding
  - Care planning and needs assessment
  - Published: 2020-01-29

### safe

- Finding
  - Medicines management
  - Published: 2020-01-29
- Finding
  - Safeguarding
  - Published: 2020-01-29
- Finding
  - Risk assessments and incident management
  - Published: 2020-01-29
- Finding
  - Staffing levels and recruitment
  - Published: 2020-01-29

### well_led

- Finding
  - Community engagement and links
  - Published: 2020-01-29
- Finding
  - Quality assurance systems
  - Published: 2020-01-29
- Finding
  - Leadership culture and staff support
  - Published: 2020-01-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-130582716

HomeCare Compass is an independent guide and is not affiliated with the CQC.