# Selby Reablement Service

*Operated by North Yorkshire Council.*

Selby Reablement Service is a CQC-regulated home-care agency in Selby.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 14/11/2017

## Practical info

- Postcode: YO8 4AL
- Local authority: North Yorkshire
- Region: Yorkshire & Humberside
- City: Selby
- Last CQC check: 14/Nov/2017 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: The registered manager was described as open, inclusive and enabling, with staff expressing full confidence in their leadership.
  - Published: 2021-10-30
- Finding
  - Evidence: Quality assurance included regular audits of medicines, care files and infection control, with monthly reporting to North Yorkshire County Council headquarters.
  - Published: 2021-10-30
- Finding
  - Evidence: The service worked collaboratively within an NHS Integrated Care system, ensuring seamless care across health and social care.
  - Published: 2021-10-30
- Finding
  - Evidence: Safe recruitment practices including DBS checks and references were followed consistently.
  - Published: 2021-10-30
- Finding
  - Evidence: Robust safeguarding systems were in place, with staff trained and knowledgeable about their responsibilities and referral processes.
  - Published: 2021-10-30
- Finding
  - Evidence: Person-centred independence plans were tailored to individual rehabilitation needs, reflecting a clear reablement focus.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff received regular supervision, observation visits to assess competence, and annual appraisals, supported by an electronic training record system.
  - Published: 2021-10-30
- Finding
  - Evidence: People consistently praised staff as caring, reliable and professional, with high satisfaction across all service users spoken with.
  - Published: 2021-10-30
- **communication_with_families** _(minor)_
  - Evidence: People told us they knew how to complain, but had no cause to do so. They said they didn't think they had been given written information about this.
  - Published: 2021-10-30
- **missed_or_late_visits** _(minor)_
  - Evidence: The only complaints received in the last year were about missed calls on a couple of occasions. These were as a result of communication errors.
  - Published: 2021-10-30
- Finding
  - Evidence: Effective multi-agency working including integration with health professionals as part of a pioneer site initiative.
  - Published: 2021-01-26
- Finding
  - Evidence: Service actively sought feedback via end-of-service questionnaires and received 20 compliments in the preceding 12 months.
  - Published: 2021-01-26
- Finding
  - Evidence: Strong staff morale and clear communication structures including weekly manager meetings and three-monthly provider meetings.
  - Published: 2021-01-26
- Finding
  - Evidence: Robust governance systems including medication audits, case file audits, and annual direct staff observations.
  - Published: 2021-01-26
- Finding
  - Evidence: Complaints were investigated thoroughly with written responses and reviewed for learning themes.
  - Published: 2021-01-26
- Finding
  - Evidence: Care was person-centred and goal-oriented, promoting independence rather than task-based delivery.
  - Published: 2021-01-26
- Finding
  - Evidence: Staff received thorough induction, extensive ongoing training including specialist START training, and regular supervision at least every two months.
  - Published: 2021-01-26
- Finding
  - Evidence: Medicines were managed safely with comprehensive training, competency observation, and a no-blame incident reporting culture.
  - Published: 2021-01-26
- Finding
  - Evidence: People felt safe and care was delivered reliably and consistently with sufficient staffing levels maintained.
  - Published: 2021-01-26

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-130582680

HomeCare Compass is an independent guide and is not affiliated with the CQC.