# North London Home Care & Support Limited Enfield

*Operated by North London Homecare and Support Limited.*

North London Home Care & Support Limited Enfield is a CQC-regulated home-care agency in Enfield.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 29/11/2023

## Practical info

- Postcode: EN3 4SA
- Registered manager: Wrathall, Leanne
- Local authority: Enfield
- Region: London
- City: Enfield
- Last CQC check: 29/Nov/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: People and relatives were actively involved in care planning and felt included and listened to.
  - Published: 2023-11-29
- Finding
  - Evidence: Service worked collaboratively with healthcare professionals and other agencies to ensure joined-up, person-centred care.
  - Published: 2023-11-29
- Finding
  - Evidence: Strong governance including regular audits, spot checks, care reviews, supervisions, and learning from incidents shared with staff.
  - Published: 2023-11-29
- Finding
  - Evidence: Effective infection prevention and control practices with staff trained in IPC and PPE use, with spot checks by the registered manager.
  - Published: 2023-11-29
- Finding
  - Evidence: Robust safeguarding processes in place; staff confident in identifying and reporting concerns and aware of external escalation routes.
  - Published: 2023-11-29
- Finding
  - Evidence: Staff completed the Care Certificate and a wide range of training including dementia care, mental health awareness, and equality and diversity.
  - Published: 2023-11-29
- Finding
  - Evidence: Medicines were managed safely with competency assessments and regular spot checks including medicine observations.
  - Published: 2023-11-29
- Finding
  - Evidence: People received consistent care from familiar staff; relatives praised reliability and trustworthiness of the care team.
  - Published: 2023-11-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-130581211

HomeCare Compass is an independent guide and is not affiliated with the CQC.