# Home Instead Liverpool Central and North

*Operated by Liverpool and Sefton Homecare Limited.*

Home Instead Liverpool Central and North is a CQC-regulated home-care agency in Liverpool.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Outstanding |
| Safe | Good |
| Effective | Good |
| Caring | Outstanding |
| Responsive | Outstanding |
| Well-led | Good |

Rating published: 30/03/2018

## Practical info

- Postcode: L10 1LD
- Local authority: Liverpool
- Region: North West
- City: Liverpool
- Last CQC check: 30/Mar/2018 - 00:00

## Inspection findings

### caring

- Finding
  - Involvement of people in their care
  - Published: 2021-10-30
- Finding
  - Staff matching and relationship building
  - Published: 2021-10-30
- Finding
  - Person-centred, dignified and compassionate care
  - Published: 2021-10-30

### effective

- Finding
  - Health professional liaison and outcomes
  - Published: 2021-10-30
- Finding
  - Consent and Mental Capacity Act compliance
  - Published: 2021-10-30
- Finding
  - Supervision and appraisal
  - Published: 2021-10-30
- Finding
  - Staff training and development
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Queens Award for Innovation recognising companionship-led care model
  - Published: 2021-10-30
- Finding
  - Evidence: Effective multi-disciplinary liaison with health professionals, enabling timely responses to changing health needs
  - Published: 2021-10-30
- Finding
  - Evidence: Strong governance with internal and external audits, regular spot checks, and responsive complaints handling
  - Published: 2021-10-30
- Finding
  - Evidence: Robust recruitment process including a values-based 'mums test' to assess compassion and suitability
  - Published: 2021-10-30
- Finding
  - Evidence: Proactive community engagement including dementia awareness campaigns and Alzheimer's Society fundraising
  - Published: 2021-10-30
- Finding
  - Evidence: Outstanding end of life care with 40% of staff holding an end of life course qualification
  - Published: 2021-10-30
- Finding
  - Evidence: Specialist accredited dementia training offered to staff, relatives and local community businesses
  - Published: 2021-10-30
- Finding
  - Evidence: Highly personalised, regularly reviewed care plans reflecting individual needs, preferences and personal histories
  - Published: 2021-10-30
- Finding
  - Evidence: Minimum one-hour visits with travel time between calls, ensuring unhurried, quality care
  - Published: 2021-10-30
- Finding
  - Evidence: Exceptional caring culture with consistent staff matching based on shared interests, building trust and positive relationships
  - Published: 2021-10-30
- **medication_management** _(minor)_
  - Evidence: The last inspection in 2015 highlighted some issues around medicine management; these had been discussed at senior management level and more formal auditing had been devised.
  - Published: 2021-10-30
- **record_keeping** _(minor)_
  - Evidence: It was not always clear on all records whether formal consent had been made. Care plans we saw did not contain people's signatures.
  - Published: 2021-10-30

### responsive

- Finding
  - Community engagement and social inclusion
  - Published: 2021-10-30
- Finding
  - Complaints handling
  - Published: 2021-10-30
- Finding
  - End of life care
  - Published: 2021-10-30
- Finding
  - Personalised care planning
  - Published: 2021-10-30

### safe

- Finding
  - Risk assessment and management
  - Published: 2021-10-30
- Finding
  - Medication management
  - Published: 2021-10-30
- Finding
  - Staffing levels and safe recruitment
  - Published: 2021-10-30
- Finding
  - Safeguarding and protection from abuse
  - Published: 2021-10-30

### well_led

- Finding
  - Continuous improvement and learning
  - Published: 2021-10-30
- Finding
  - Leadership culture and values
  - Published: 2021-10-30
- Finding
  - Governance and quality monitoring
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1305147844

HomeCare Compass is an independent guide and is not affiliated with the CQC.