# Right at Home Weybridge & Richmond

*Operated by Alde Care Ltd.*

Right at Home Weybridge & Richmond is a CQC-regulated home-care agency in Sunbury-on-thames.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 07/06/2023

## Practical info

- Postcode: TW16 6RD
- Registered manager: Skilton, Claire
- Local authority: Surrey
- Region: South East
- City: Sunbury-on-thames
- Last CQC check: 07/Jun/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care; Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-06-07
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-06-07

### effective

- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-06-07
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-06-07
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-06-07
- Finding
  - Supporting people to live healthier lives, access healthcare services and support; Staff working with other agencies
  - Published: 2023-06-07
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-06-07

### Other

- Finding
  - Evidence: Strong open culture where staff felt valued, supported and confident to raise concerns, with evidence of learning from incidents.
  - Published: 2023-06-07
- Finding
  - Evidence: Person-centred support plans incorporated people's goals, life history and communication needs, with flexible care responsive to individual preferences.
  - Published: 2023-06-07
- Finding
  - Evidence: Effective quality monitoring systems including regular audits, spot checks, satisfaction surveys and quarterly visits from the national office.
  - Published: 2023-06-07
- Finding
  - Evidence: Staff received comprehensive induction, ongoing training including the Care Certificate, regular supervision and opportunities for further qualifications.
  - Published: 2023-06-07
- Finding
  - Evidence: Thorough recruitment procedures including DBS checks, references and employment history checks ensured only suitable staff were employed.
  - Published: 2023-06-07
- Finding
  - Evidence: Staff were kind, caring and encouraged people to be as independent as possible, fostering positive relationships with people they supported.
  - Published: 2023-06-07
- Finding
  - Evidence: People received a reliable service from consistent staff who knew how to provide care safely, with robust risk assessments and medicines management in place.
  - Published: 2023-06-07

### responsive

- Finding
  - End of life care and support
  - Published: 2023-06-07
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-06-07
- Finding
  - Meeting people's communication needs
  - Published: 2023-06-07
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-06-07

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-06-07
- Finding
  - Using medicines safely
  - Published: 2023-06-07
- Finding
  - Staffing and recruitment; Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-06-07
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-06-07

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2023-06-07
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-06-07
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2023-06-07
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-06-07

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-13050880987

HomeCare Compass is an independent guide and is not affiliated with the CQC.