# Elizabeth House Newquay Ltd

*Operated by Elizabeth House Newquay Limited.*

Elizabeth House Newquay Ltd is a CQC-regulated home-care agency in Newquay.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 14/07/2023

## Practical info

- Postcode: TR7 3DJ
- Registered manager: Green, Charlotte
- Local authority: Cornwall
- Region: South West
- City: Newquay
- Last CQC check: 14/Jul/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: People and relatives complimentary with no areas for improvement identified
  - Published: 2023-08-10
- Finding
  - Evidence: MCA principles consistently applied with least restrictive practice and capacity assessments in place
  - Published: 2023-08-10
- Finding
  - Evidence: Effective partnership working with health and social care professionals
  - Published: 2023-08-10
- Finding
  - Evidence: Open and transparent culture with effective whistleblowing policy and duty of candour understood
  - Published: 2023-08-10
- Finding
  - Evidence: Robust quality assurance and auditing systems with action taken on identified issues
  - Published: 2023-08-10
- Finding
  - Evidence: Positive outcomes for people including access to work, education, and community activities
  - Published: 2023-08-10
- Finding
  - Evidence: People reported no missed support hours and agreed their support times
  - Published: 2023-08-10
- Finding
  - Evidence: Medicines managed safely with competency checks, audits, and person-centred PRN protocols
  - Published: 2023-08-10
- Finding
  - Evidence: No agency staff used; absences covered internally ensuring continuity of familiar care staff
  - Published: 2023-08-10
- Finding
  - Evidence: Strong person-centred culture with staff genuinely knowing and caring for the people they support
  - Published: 2023-08-10

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-13044269299

HomeCare Compass is an independent guide and is not affiliated with the CQC.