# Filcare Ltd

Filcare Ltd is a CQC-regulated home-care agency in Braintree.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 14/06/2023

## Practical info

- Postcode: CM77 7AU
- Registered manager: Abad, Girlee
- Local authority: Essex
- Region: East
- City: Braintree
- Last CQC check: 14/Jun/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Consistently positive feedback from people, relatives, care workers and external professionals, with high satisfaction scores.
  - Published: 2023-06-14
- Finding
  - Evidence: Open, inclusive, non-blame culture fostering staff confidence and continuous learning, with incidents and lessons shared via digital group communication.
  - Published: 2023-06-14
- Finding
  - Evidence: No missed care calls reported; 24-hour on-call service with management providing emergency cover as needed.
  - Published: 2023-06-14
- Finding
  - Evidence: Comprehensive training programme including specialist modules such as end of life care, falls prevention and managing chronic pain, supplemented by local authority quality innovation team input.
  - Published: 2023-06-14
- Finding
  - Evidence: Strong management team described as approachable, responsive and hands-on, working alongside care workers and conducting spot checks.
  - Published: 2023-06-14
- Finding
  - Evidence: Detailed, person-centred care plans and risk assessments developed collaboratively with people and their relatives from the outset.
  - Published: 2023-06-14
- Finding
  - Evidence: Robust recruitment procedures with criminal record checks and references obtained before independent working, and personal introductions of new care workers to service users.
  - Published: 2023-06-14

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-13032812272

HomeCare Compass is an independent guide and is not affiliated with the CQC.