# Avalon Scarborough Services

*Operated by Avalon Group (Social Care).*

Avalon Scarborough Services is a CQC-regulated home-care agency in Scarborough.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 18/01/2024

## Practical info

- Postcode: YO11 3YS
- Registered manager: Cullen, Nicola
- Local authority: North Yorkshire
- Region: Yorkshire & Humberside
- City: Scarborough
- Last CQC check: 18/Jan/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2024-01-30
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2024-01-30
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2024-01-30

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-01-30
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2024-01-30
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2024-01-30
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-01-30
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2024-01-30

### Other

- Finding
  - Evidence: The provider was working in line with the Mental Capacity Act 2005 with appropriate best interest decisions recorded.
  - Published: 2024-01-30
- Finding
  - Evidence: Infection prevention and control practices reflected current guidance with sufficient PPE available.
  - Published: 2024-01-30
- Finding
  - Evidence: The provider operated safe recruitment processes and maintained sufficient staffing levels.
  - Published: 2024-01-30
- Finding
  - Evidence: People were supported to maintain relationships, pursue interests and lead full lives in the community.
  - Published: 2024-01-30
- Finding
  - Evidence: The provider worked effectively with external agencies including social workers, advocates and specialist health services.
  - Published: 2024-01-30
- Finding
  - Evidence: Support plans were detailed, person-centred and regularly reviewed, reflecting people's needs and preferences.
  - Published: 2024-01-30

### responsive

- Finding
  - End of life care and support
  - Published: 2024-01-30
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2024-01-30
- Finding
  - Supporting people to develop and maintain relationships and take part in activities
  - Published: 2024-01-30
- Finding
  - Meeting people's communication needs
  - Published: 2024-01-30
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2024-01-30

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2024-01-30
- Finding
  - Preventing and controlling infection
  - Published: 2024-01-30
- Finding
  - Using medicines safely
  - Published: 2024-01-30
- Finding
  - Staffing and recruitment
  - Published: 2024-01-30
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2024-01-30
- Finding
  - Systems and processes to safeguard people from the risk of abuse and avoidable harm
  - Published: 2024-01-30

### well_led

- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2024-01-30
- Finding
  - Working in partnership with others
  - Published: 2024-01-30
- Finding
  - Engaging and involving people using the service, the public and staff; promoting a positive culture
  - Published: 2024-01-30
- Finding
  - Continuous learning and improving care
  - Published: 2024-01-30
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2024-01-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-13032466260

HomeCare Compass is an independent guide and is not affiliated with the CQC.