# Tiggo Care

*Operated by Tiggo Care Limited.*

Tiggo Care is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 05/10/2022

## Practical info

- Postcode: SW15 2RS
- Registered manager: Asbaum-Mccann, Deevi
- Local authority: Wandsworth
- Region: London
- City: London
- Last CQC check: 05/Oct/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Monthly staff supervision, regular team meetings used as lessons-learnt sessions, and annual appraisals planned.
  - Published: 2022-10-05
- Finding
  - Evidence: Effective partnership working with GPs, district nurses and other community health professionals.
  - Published: 2022-10-05
- Finding
  - Evidence: Robust complaints system in place; regularly monitored to drive service improvement.
  - Published: 2022-10-05
- Finding
  - Evidence: Open and accessible leadership; registered manager contactable at weekends and responsive to staff and people alike.
  - Published: 2022-10-05
- Finding
  - Evidence: Provider supplied electric bicycles to staff to ensure punctual visit attendance.
  - Published: 2022-10-05
- Finding
  - Evidence: Fully automated quality assurance system with key performance indicators, regular audits covering care plans, risk assessments, medicines and staff files.
  - Published: 2022-10-05
- Finding
  - Evidence: Comprehensive induction based on Skills for Care Common Induction Standards and the Care Certificate.
  - Published: 2022-10-05
- Finding
  - Evidence: Medicines safely administered, regularly audited, and appropriately stored; staff trained and training regularly updated.
  - Published: 2022-10-05
- Finding
  - Evidence: Thorough recruitment process including scenario-based interviews, DBS checks, references and a three-month probationary period.
  - Published: 2022-10-05
- Finding
  - Evidence: Staff described as caring, compassionate and professional by people and relatives, with one relative stating carers are 'outstanding'.
  - Published: 2022-10-05

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-13032175195

HomeCare Compass is an independent guide and is not affiliated with the CQC.