# Chinese Wellbeing / Merseyside Chinese Community Development Association

*Operated by Merseyside Chinese Community Development Association.*

Chinese Wellbeing / Merseyside Chinese Community Development Association is a CQC-regulated home-care agency in Liverpool.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Outstanding |
| Safe | Good |
| Effective | Outstanding |
| Caring | Good |
| Responsive | Outstanding |
| Well-led | Outstanding |

Rating published: 12/10/2019

## Practical info

- Postcode: L1 5BG
- Registered manager: Chen, Mengjue
- Local authority: Liverpool
- Region: North West
- City: Liverpool
- Last CQC check: 12/Oct/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2021-10-30
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2021-10-30
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2021-10-30

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2021-10-30
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2021-10-30
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2021-10-30
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2021-10-30
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2021-10-30
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Advocacy service provided in Chinese as first language, securing rights and welfare benefits for service users
  - Published: 2021-10-30
- Finding
  - Evidence: Strong community partnerships including Liverpool Dementia Action Alliance, Liverpool Diabetes Partnership and BME dementia champion projects
  - Published: 2021-10-30
- Finding
  - Evidence: Service user surveys conducted in Chinese achieving 28/30 participation rate with actions taken on findings
  - Published: 2021-10-30
- Finding
  - Evidence: Proactive case management model referring people to appropriate health and social care professionals with person's consent
  - Published: 2021-10-30
- Finding
  - Evidence: Electronic Call Monitoring System ensuring no missed visits and accurate duration recording
  - Published: 2021-10-30
- Finding
  - Evidence: Monthly supervision, annual appraisals, and staff development to full potential with aspirational culture
  - Published: 2021-10-30
- Finding
  - Evidence: Comprehensive staff training including specialist dementia champion, advocacy and welfare benefits courses funded by the provider
  - Published: 2021-10-30
- Finding
  - Evidence: Outstanding leadership embodying 'five hearts' (attentiveness, care, love, endurance, patience) with open-door culture across all management levels
  - Published: 2021-10-30
- Finding
  - Evidence: Innovative Tea House Reminiscence dementia service with culturally sourced memorabilia shipped from China to provide meaningful stimulation
  - Published: 2021-10-30
- Finding
  - Evidence: Culturally specific service delivered entirely in Chinese/Cantonese by bilingual staff, meeting linguistic, cultural and spiritual needs of service users
  - Published: 2021-10-30

### responsive

- Finding
  - End of life care and support
  - Published: 2021-10-30
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2021-10-30
- Finding
  - Meeting people's communication needs
  - Published: 2021-10-30
- Finding
  - Planning personalised care to meet people's needs, preferences, interests and give them choice and control
  - Published: 2021-10-30
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation; support to follow interests and to take part in activities that are socially and culturally relevant to them
  - Published: 2021-10-30

### well_led

- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2021-10-30
- Finding
  - Continuous learning and improving care
  - Published: 2021-10-30
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2021-10-30
- Finding
  - Working in partnership with others
  - Published: 2021-10-30
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2021-10-30
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering, which achieves good outcomes for people
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1303113463

HomeCare Compass is an independent guide and is not affiliated with the CQC.