# Meera House Nursing Home

*Operated by Meera Nursing Home Limited.*

Meera House Nursing Home is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 07/09/2023

## Practical info

- Postcode: NW9 0QR
- Registered manager: Nayar, Sushma
- Local authority: Brent
- Region: London
- City: London
- Last CQC check: 07/Sep/2023 - 00:00

## Inspection findings

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-09-07
- Finding
  - Supporting people to live healthier lives and access healthcare services
  - Published: 2023-09-07
- Finding
  - Adapting service, design, decoration to meet people's needs
  - Published: 2023-09-07
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-09-07
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-09-07
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-09-07

### Other

- Finding
  - Evidence: Infection prevention and control measures fully assured across all domains
  - Published: 2023-09-07
- Finding
  - Evidence: Effective multidisciplinary working with GPs, dietitians, occupational therapists and community mental health teams
  - Published: 2023-09-07
- Finding
  - Evidence: Culturally sensitive care with food and activities reflecting residents' backgrounds and religious beliefs
  - Published: 2023-09-07
- Finding
  - Evidence: Positive, open leadership culture with regular staff supervision and family engagement
  - Published: 2023-09-07
- Finding
  - Evidence: Staff well-trained including dementia care, oral hygiene, wound management, MCA and manual handling
  - Published: 2023-09-07
- Finding
  - Evidence: Good governance with comprehensive audit programme covering medicines, wounds, fire safety and health and safety
  - Published: 2023-09-07
- Finding
  - Evidence: Robust incident-learning system including post-incident debriefs and sharing of lessons with staff team
  - Published: 2023-09-07
- Finding
  - Evidence: Strong safeguarding culture with regular agenda items at handovers, team meetings and supervisions
  - Published: 2023-09-07
- Finding
  - Evidence: Personalised, up-to-date care plans with detailed risk assessments covering mobility, nutrition, skin integrity and mental health
  - Published: 2023-09-07
- Finding
  - Evidence: Medicines managed safely with monthly audits; previous breach of Regulation 12 resolved
  - Published: 2023-09-07

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-09-07
- Finding
  - Staffing and recruitment
  - Published: 2023-09-07
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-09-07
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-09-07
- Finding
  - Learning lessons when things go wrong
  - Published: 2023-09-07
- Finding
  - Using medicines safely
  - Published: 2023-09-07

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-09-07
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-09-07
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-09-07
- Finding
  - Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements
  - Published: 2023-09-07
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-09-07

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-130191263

HomeCare Compass is an independent guide and is not affiliated with the CQC.