# Churchill Healthcare (Hayes)

*Operated by Churchill Health Care Ltd.*

Churchill Healthcare (Hayes) is a CQC-regulated home-care agency in Hayes.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 03/08/2023

## Practical info

- Postcode: UB4 0PX
- Registered manager: Stroud, Ellan
- Local authority: Hillingdon
- Region: London
- City: Hayes
- Last CQC check: 03/Aug/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Communication needs well-met through multilingual staff, pictorial cards and accessible information formats.
  - Published: 2023-08-03
- Finding
  - Evidence: Effective multi-agency working with health and social care professionals.
  - Published: 2023-08-03
- Finding
  - Evidence: Positive, open culture with strong leadership, staff feeling supported and people expressing high satisfaction.
  - Published: 2023-08-03
- Finding
  - Evidence: Personalised, detailed care plans regularly reviewed and updated with involvement from people and families.
  - Published: 2023-08-03
- Finding
  - Evidence: Robust medicines management with electronic charts, audits and competency assessments.
  - Published: 2023-08-03
- Finding
  - Evidence: Staff matched to people sharing the same language, religion and culture, supporting culturally appropriate care.
  - Published: 2023-08-03
- Finding
  - Evidence: Electronic call monitoring system ensured visits took place on time with prompt responses to any deviations.
  - Published: 2023-08-03
- Finding
  - Evidence: People felt safe and staff demonstrated strong safeguarding awareness, with appropriate reporting to external agencies.
  - Published: 2023-08-03

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-13006092706

HomeCare Compass is an independent guide and is not affiliated with the CQC.