# Heart of Gold Homecare Ltd

Heart of Gold Homecare Ltd is a CQC-regulated home-care agency in Bolton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 26/01/2026

## Practical info

- Postcode: BL6 7AX
- Registered manager: Arfat, Rahisah
- Local authority: Bolton
- Region: North West
- City: Bolton
- Last CQC check: 26/Jan/2026 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-06-07
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-06-07
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-06-07

### effective

- Finding
  - Staff working with other agencies; supporting people to live healthier lives and access healthcare
  - Published: 2023-06-07
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-06-07
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-06-07
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-06-07
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-06-07

### Other

- Finding
  - Evidence: Provider had a good understanding of duty of candour and reporting requirements.
  - Published: 2023-06-07
- Finding
  - Evidence: People were supported to access the community and pursue interests and chosen activities.
  - Published: 2023-06-07
- Finding
  - Evidence: Infection prevention and control practices were effective and PPE used correctly.
  - Published: 2023-06-07
- Finding
  - Evidence: Registered manager was praised as accessible and supportive by people and relatives.
  - Published: 2023-06-07
- Finding
  - Evidence: Provider worked well with external agencies to promote health and wellbeing.
  - Published: 2023-06-07
- Finding
  - Evidence: Strong cultural and religious competency, with staff recruited from varying backgrounds to meet people's diverse needs.
  - Published: 2023-06-07
- Finding
  - Evidence: People and relatives were positive about staff's compassion, dignity, and respect for independence.
  - Published: 2023-06-07
- **supervision_appraisal** _(moderate)_
  - Evidence: entries into spot check and supervision records where the provider identified the same issue for several consecutive months with the same members of staff.
  - Published: 2023-06-07

### responsive

- Finding
  - End of life care and support
  - Published: 2023-06-07
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-06-07
- Finding
  - Supporting people to maintain relationships and take part in activities
  - Published: 2023-06-07
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2023-06-07
- Finding
  - Meeting people's communication needs
  - Published: 2023-06-07

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-06-07
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-06-07
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-06-07
- Finding
  - Staffing and recruitment
  - Published: 2023-06-07
- Finding
  - Using medicines safely
  - Published: 2023-06-07

### well_led

- Finding
  - Engaging and involving people, the public and staff; working in partnership with others
  - Published: 2023-06-07
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-06-07
- Finding
  - Promoting a positive person-centred, open and inclusive culture
  - Published: 2023-06-07
- Finding
  - Managers and staff being clear about their roles; continuous learning and improving care
  - Published: 2023-06-07

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-13001049998

HomeCare Compass is an independent guide and is not affiliated with the CQC.