# River Stone (UK) Limited

River Stone (UK) Limited is a CQC-regulated home-care agency in Sittingbourne.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 11/08/2023

## Practical info

- Postcode: ME10 2GE
- Registered manager: Katena, Tadiwa
- Local authority: Kent
- Region: South East
- City: Sittingbourne
- Last CQC check: 11/Aug/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-08-11
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-08-11
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-08-11

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-08-11
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2023-08-11
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-08-11
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-08-11
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-08-11

### Other

- Finding
  - Evidence: Medicine administration records were complete and accurate; people received medicines as prescribed.
  - Published: 2023-08-11
- Finding
  - Evidence: Positive culture with motivated staff and values-based care embedded by leadership.
  - Published: 2023-08-11
- Finding
  - Evidence: Incidents and accidents were recorded and monitored for trends, with action taken to reduce recurrence.
  - Published: 2023-08-11
- Finding
  - Evidence: Staff worked effectively in partnership with a wide range of health and social care professionals.
  - Published: 2023-08-11
- Finding
  - Evidence: People and relatives were regularly involved in care reviews and planning.
  - Published: 2023-08-11
- Finding
  - Evidence: People received kind, compassionate, person-centred care with privacy and dignity respected.
  - Published: 2023-08-11

### responsive

- Finding
  - End of life care and support
  - Published: 2023-08-11
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-08-11
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2023-08-11
- Finding
  - Meeting people's communication needs
  - Published: 2023-08-11
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-08-11

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-08-11
- Finding
  - Preventing and controlling infection
  - Published: 2023-08-11
- Finding
  - Using medicines safely
  - Published: 2023-08-11
- Finding
  - Staffing and recruitment
  - Published: 2023-08-11
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-08-11
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-08-11

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-08-11
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2023-08-11
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-08-11
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-08-11
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2023-08-11

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12963941567

HomeCare Compass is an independent guide and is not affiliated with the CQC.