# Home Instead Bury St Edmunds

*Operated by BW Care Ltd.*

Home Instead Bury St Edmunds is a CQC-regulated home-care agency in Bury St. Edmunds.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 22/02/2023

## Practical info

- Postcode: IP33 3PH
- Registered manager: Moore, Megan
- Local authority: Suffolk
- Region: East
- City: Bury St. Edmunds
- Last CQC check: 22/Feb/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-04-12
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-04-12
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-04-12

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-04-12
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-04-12
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-04-12
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-04-12
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-04-12

### Other

- Finding
  - Evidence: Mental Capacity Act principles were understood and applied by staff.
  - Published: 2023-04-12
- Finding
  - Evidence: People supported to maintain independence and dignity, with staff matched to people based on shared interests.
  - Published: 2023-04-12
- Finding
  - Evidence: Open and transparent culture with approachable management; high staff retention and morale reported.
  - Published: 2023-04-12
- Finding
  - Evidence: Medicines administration was safe, with trained staff, competency reviews, and MAR charts following best practice.
  - Published: 2023-04-12
- Finding
  - Evidence: Strong safeguarding awareness: staff identified and prevented a fraud/scam against a person using the service.
  - Published: 2023-04-12
- Finding
  - Evidence: Care plans were personalised, written in partnership with people and relatives, and regularly reviewed.
  - Published: 2023-04-12
- Finding
  - Evidence: Staff received comprehensive induction including the Care Certificate, shadowing, and both mandatory and specialist training.
  - Published: 2023-04-12
- Finding
  - Evidence: Safe recruitment practices including thorough DBS checks and character assessments were in place.
  - Published: 2023-04-12
- Finding
  - Evidence: People and relatives consistently described staff as punctual, caring and patient, with staff arriving on time and staying for the agreed duration.
  - Published: 2023-04-12

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-04-12
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2023-04-12
- Finding
  - Meeting people's communication needs
  - Published: 2023-04-12

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-04-12
- Finding
  - Preventing and controlling infection
  - Published: 2023-04-12
- Finding
  - Using medicines safely
  - Published: 2023-04-12
- Finding
  - Staffing and recruitment
  - Published: 2023-04-12
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-04-12
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-04-12

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-04-12
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-04-12
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-04-12
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-04-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12958090508

HomeCare Compass is an independent guide and is not affiliated with the CQC.