# Alyson Homecare

*Operated by Alyson House RCH Ltd.*

Alyson Homecare is a CQC-regulated home-care agency in Rochford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 14/09/2023

## Practical info

- Postcode: SS4 1AS
- Registered manager: Pascua, Haydee
- Local authority: Essex
- Region: East
- City: Rochford
- Last CQC check: 14/Sep/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity, and independence
  - Published: 2023-09-14
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-09-14
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-09-14

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-09-14
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2023-09-14
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-09-14
- Finding
  - Staff support: induction, training, skills, and experience
  - Published: 2023-09-14
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-09-14

### Other

- Finding
  - Evidence: 4-week transition plan developed to support the person moving from previous placement with minimal disruption.
  - Published: 2023-09-14
- Finding
  - Evidence: Staff positive about working at the service and felt well supported by management.
  - Published: 2023-09-14
- Finding
  - Evidence: Complaints handled openly and transparently; 2 concerns logged and investigated since operational.
  - Published: 2023-09-14
- Finding
  - Evidence: Provider demonstrated effective oversight, with daily contact with registered manager and twice-weekly office visits.
  - Published: 2023-09-14
- Finding
  - Evidence: Person's communication needs assessed and recorded; staff trained in Makaton and use of objects of reference.
  - Published: 2023-09-14
- Finding
  - Evidence: Effective multi-agency working, including liaison with Local Authority, GP surgery, pharmacy, and hospital.
  - Published: 2023-09-14
- Finding
  - Evidence: Staff had appropriate medicines training with competency assessments completed.
  - Published: 2023-09-14
- Finding
  - Evidence: Detailed, individualised risk assessments in place including home environment and fire evacuation.
  - Published: 2023-09-14
- Finding
  - Evidence: Person supported by a core group of staff to ensure continuity of care and enable a culture of trust and understanding.
  - Published: 2023-09-14

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-09-14
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2023-09-14
- Finding
  - Meeting people's communication needs
  - Published: 2023-09-14
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences; End of life care and support
  - Published: 2023-09-14

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-09-14
- Finding
  - Preventing and controlling infection
  - Published: 2023-09-14
- Finding
  - Staffing and recruitment
  - Published: 2023-09-14
- Finding
  - Assessing risk, safety monitoring and management; Using medicines safely
  - Published: 2023-09-14
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-09-14

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-09-14
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-09-14
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-09-14
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering; Continuous learning and improving care
  - Published: 2023-09-14

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12948903474

HomeCare Compass is an independent guide and is not affiliated with the CQC.