# Nottingham Supported Living (DCA)

*Operated by Voyage 1 Limited.*

Nottingham Supported Living (DCA) is a CQC-regulated home-care agency in Nottingham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 11/05/2022

## Practical info

- Postcode: NG1 1LP
- Registered manager: Tomlinson, Bethany
- Local authority: Nottingham
- Region: East Midlands
- City: Nottingham
- Last CQC check: 11/May/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-05-11
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-05-11
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-05-11

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-05-11
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-05-11
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-05-11
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-05-11
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-05-11

### Other

- Finding
  - Evidence: Strong partnership working with healthcare professionals (SALT, OT, physiotherapy, dieticians)
  - Published: 2022-05-11
- Finding
  - Evidence: Safe medicines management with regular competency checks
  - Published: 2022-05-11
- Finding
  - Evidence: Person-centred care with tailored Positive Behaviour Support Plans and respect for protected characteristics
  - Published: 2022-05-11
- Finding
  - Evidence: New management structure (registered manager, operations manager, occupancy manager) improved oversight and staff morale
  - Published: 2022-05-11
- Finding
  - Evidence: Staff received accredited training and additional clinical lead support for behaviour management
  - Published: 2022-05-11
- Finding
  - Evidence: Safeguarding clinics held three times per week reduced safeguarding incidents significantly
  - Published: 2022-05-11
- Finding
  - Evidence: Significant improvements made since previous Inadequate rating, no longer in breach of Regulations 13, 17, or 18
  - Published: 2022-05-11
- **care_planning** _(minor)_
  - Evidence: Risk management procedures were not always effective. Some people's support plans and risk assessments were reviewed and amendments made.
  - Published: 2022-05-11
- **record_keeping** _(minor)_
  - Evidence: a couple of care plans and risk assessments were reviewed, which lacked the details identified by the provider's audit
  - Published: 2022-05-11

### responsive

- Finding
  - End of life care and support
  - Published: 2022-05-11
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-05-11
- Finding
  - Meeting people's communication needs
  - Published: 2022-05-11
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-05-11

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-05-11
- Finding
  - Using medicines safely
  - Published: 2022-05-11
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-05-11
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
  - Published: 2022-05-11
- Finding
  - Staffing and recruitment
  - Published: 2022-05-11

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; Continuous learning and improving care; Working in partnership with others
  - Published: 2022-05-11
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-05-11
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-05-11
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-04-23

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-129459878

HomeCare Compass is an independent guide and is not affiliated with the CQC.