# Care at Home Group Cheshire West and Wirral

*Operated by Care at Home Group Ltd.*

Care at Home Group Cheshire West and Wirral is a CQC-regulated home-care agency in Wirral.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Good |

Rating published: 17/10/2024

## Practical info

- Postcode: CH62 3NX
- Registered manager: Edwards, Danielle
- Local authority: Wirral
- Region: North West
- City: Wirral
- Last CQC check: 17/Oct/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2024-02-21
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2024-02-21
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2024-02-21

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2024-02-21
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2024-02-21
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-02-21
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2024-02-21
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-02-21

### Other

- Finding
  - Evidence: People were supported to maintain independence, with care plans directing staff on what people could do for themselves.
  - Published: 2024-02-21
- Finding
  - Evidence: Staff completed induction, shadowing shifts and competency assessments prior to working independently.
  - Published: 2024-02-21
- Finding
  - Evidence: Individual risk assessments were completed with measures in place to minimise identified risks.
  - Published: 2024-02-21
- Finding
  - Evidence: A complaints log was maintained with investigation details and lessons learnt, and concerns were usually resolved when raised.
  - Published: 2024-02-21
- Finding
  - Evidence: Referrals to health and social care professionals were made promptly when concerns about people's wellbeing arose.
  - Published: 2024-02-21
- Finding
  - Evidence: Infection prevention and control procedures were effective, with PPE used appropriately and policy kept up to date.
  - Published: 2024-02-21
- Finding
  - Evidence: Most people felt treated with respect and dignity; staff who knew people well were described as kind, caring and respectful.
  - Published: 2024-02-21
- Finding
  - Evidence: Care plans were detailed, person-centred and regularly reviewed, reflecting people's preferences, medical needs and life history.
  - Published: 2024-02-21
- **incident_learning** _(minor)_
  - Evidence: We were told team meetings had taken place, but these could not be evidenced as they have not been recorded.
  - Published: 2024-02-21

### responsive

- Finding
  - End of life care and support
  - Published: 2024-02-21
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2024-02-21
- Finding
  - Meeting people's communication needs
  - Published: 2024-02-21
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2024-02-21

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2024-02-21
- Finding
  - Preventing and controlling infection
  - Published: 2024-02-21
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2024-02-21
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-02-21
- Finding
  - Staffing and recruitment
  - Published: 2024-02-21
- Finding
  - Using medicines safely
  - Published: 2024-02-21

### well_led

- Finding
  - Engaging and involving people, the public and staff; Working in partnership with others
  - Published: 2024-02-21
- Finding
  - Duty of candour; Managers and staff being clear about their roles and regulatory requirements
  - Published: 2024-02-21
- Finding
  - Promoting a positive culture; Continuous learning and improving care
  - Published: 2024-02-21

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12941392218

HomeCare Compass is an independent guide and is not affiliated with the CQC.