# Quality Healthcare Professionals Ltd

Quality Healthcare Professionals Ltd is a CQC-regulated home-care agency in Bournemouth.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 28/07/2023

## Practical info

- Postcode: BH11 8PT
- Registered manager: Zhakata, Sandra
- Local authority: Bournemouth, Christchurch and Poole
- Region: South West
- City: Bournemouth
- Last CQC check: 28/Jul/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-07-28
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity; Supporting people to express their views
  - Published: 2023-07-28

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-07-28
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2023-07-28
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-07-28
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-07-28
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-07-28

### Other

- Finding
  - Evidence: The registered manager maintained close oversight, including covering care calls and conducting staff observations.
  - Published: 2023-07-28
- Finding
  - Evidence: Staff received induction, essential training including Care Certificate, supervision and direct observations from the registered manager.
  - Published: 2023-07-28
- Finding
  - Evidence: Care plans were comprehensive, personalised and accessible to staff via a password-protected app.
  - Published: 2023-07-28
- Finding
  - Evidence: Strong partnership working with healthcare professionals, with staff proactively alerting clinicians to changes in people's health.
  - Published: 2023-07-28
- Finding
  - Evidence: Registered manager proactively managed staffing capacity, only accepting new care packages within safe staffing limits.
  - Published: 2023-07-28
- Finding
  - Evidence: Medicines management supported by trained staff, competency checks and a computerised system that flagged missed administrations.
  - Published: 2023-07-28
- Finding
  - Evidence: Comprehensive pre-employment checks including DBS, references, employment history and overseas police checks where applicable.
  - Published: 2023-07-28
- Finding
  - Evidence: People and relatives found staff and the registered manager kind, caring and respectful, with continuity of care through consistent staff allocation.
  - Published: 2023-07-28

### responsive

- Finding
  - End of life care and support
  - Published: 2023-07-28
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-07-28
- Finding
  - Meeting people's communication needs
  - Published: 2023-07-28
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-07-28

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-07-28
- Finding
  - Using medicines safely
  - Published: 2023-07-28
- Finding
  - Staffing and recruitment
  - Published: 2023-07-28
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-07-28
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-07-28

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; Working in partnership with others
  - Published: 2023-07-28
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-07-28
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-07-28
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-07-28

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12918785056

HomeCare Compass is an independent guide and is not affiliated with the CQC.