# Choose Your Care

*Operated by Assist Domiciliary Care Limited.*

Choose Your Care is a CQC-regulated home-care agency in Newcastle under Lyme.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 14/06/2019

## Practical info

- Postcode: ST5 6PQ
- Registered manager: Walford, Claire
- Local authority: Staffordshire
- Region: West Midlands
- City: Newcastle under Lyme
- Last CQC check: 14/Jun/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Involvement in care planning
  - Published: 2021-10-30
- Finding
  - Consistency of staff
  - Published: 2021-10-30
- Finding
  - Dignity and respect
  - Published: 2021-10-30

### effective

- Finding
  - Meeting nutritional needs
  - Published: 2021-10-30
- Finding
  - Mental Capacity Act / consent
  - Published: 2021-10-30
- Finding
  - Supervision and appraisal
  - Published: 2021-10-30
- Finding
  - Staff training and induction
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: People were given explanations and felt involved in planning their own care.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff wore aprons and gloves during personal care and followed good food hygiene practices, supporting infection control.
  - Published: 2021-10-30
- Finding
  - Evidence: People felt safe with their regular staff and were encouraged to be independent.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff treated people with dignity and respect, with regular staff building meaningful relationships with those they supported.
  - Published: 2021-10-30
- Finding
  - Evidence: Safe recruitment practices were followed, including DBS checks, references from previous employers, and identity document verification.
  - Published: 2021-10-30
- **staff_competency** _(critical)_
  - Evidence: Person had a new piece of equipment to help them move but we didn't know how to use it and no training was arranged so the equipment got returned.
  - Published: 2021-10-30
- **person_centred_care** _(moderate)_
  - Evidence: Details of people's daily routines and personal details of their preferences were not always included and only basic task-orientated instructions were included.
  - Published: 2021-10-30
- **missed_or_late_visits** _(moderate)_
  - Evidence: The time was regular and then it was 30 minutes late, now it's an hour later and sometimes it's even later, it's pot luck. It interferes with our day.
  - Published: 2021-10-30
- **record_keeping** _(moderate)_
  - Evidence: Care notes we saw had not been audited since the documents had been started by care staff. Some people had care note books that had begun at the start of August 2016.
  - Published: 2021-10-30
- **complaints_handling** _(moderate)_
  - Evidence: People told us they were regularly asked for their opinion but they often would not get a response or the concerns they had raised would not be addressed.
  - Published: 2021-10-30
- **leadership** _(critical)_
  - Evidence: There was no registered manager in post at the time of our inspection. The previous registered manager had not worked at the service since July 2016.
  - Published: 2021-10-30
- **incident_learning** _(critical)_
  - Evidence: Staff told us of incidents that should have been reported to the local safeguarding authority, however when followed up with the local authority, this had not been done.
  - Published: 2021-10-30
- **consent_capacity** _(critical)_
  - Evidence: Mental capacity assessments were not consistently carried out and some of those that had been carried out had not been completed correctly.
  - Published: 2021-10-30

### responsive

- Finding
  - Complaints handling
  - Published: 2021-10-30
- Finding
  - Care plan reviews and responsiveness to needs
  - Published: 2021-10-30

### safe

- Finding
  - Safe recruitment
  - Published: 2021-10-30
- Finding
  - Staffing levels
  - Published: 2021-10-30
- Finding
  - Medicines management
  - Published: 2021-10-30
- Finding
  - Risk assessment and safe care and treatment
  - Published: 2021-10-30
- Finding
  - Safeguarding
  - Published: 2021-10-30

### well_led

- Finding
  - Statutory notifications
  - Published: 2021-10-30
- Finding
  - Quality assurance and governance
  - Published: 2021-10-30
- Finding
  - Registered manager
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1291789711

HomeCare Compass is an independent guide and is not affiliated with the CQC.