# Bloomsbury Home Care - Suffolk

*Operated by Bloomsbury Home Care Limited.*

Bloomsbury Home Care - Suffolk is a CQC-regulated home-care agency in Ipswich.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 15/03/2023

## Practical info

- Postcode: IP1 5LT
- Local authority: Suffolk
- Region: East
- City: Ipswich
- Last CQC check: 15/Mar/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-03-27
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity; involvement in decisions
  - Published: 2023-03-27

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-03-27
- Finding
  - Supporting people to eat and drink; access healthcare services; staff working with other agencies
  - Published: 2023-03-27
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-03-27
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-03-27

### Other

- Finding
  - Evidence: The service worked effectively in partnership with health and social care professionals.
  - Published: 2023-03-27
- Finding
  - Evidence: Care plans were person-centred, regularly reviewed and developed with people and their representatives.
  - Published: 2023-03-27
- Finding
  - Evidence: Staff received relevant training including safeguarding, infection control and the Care Certificate induction standards.
  - Published: 2023-03-27
- Finding
  - Evidence: Safe recruitment processes including DBS checks and references were in place.
  - Published: 2023-03-27
- Finding
  - Evidence: Risk assessments were thorough, regularly reviewed and guided staff on how to reduce identified risks.
  - Published: 2023-03-27
- Finding
  - Evidence: Staff were described as kind, compassionate and respectful, treating people with dignity and promoting independence.
  - Published: 2023-03-27
- Finding
  - Evidence: Medicines were managed safely with regular competency checks and effective monitoring of administration records.
  - Published: 2023-03-27
- Finding
  - Evidence: People felt safe and staff demonstrated good knowledge of individual needs, risks and wellbeing.
  - Published: 2023-03-27
- **staffing_levels** _(moderate)_
  - Evidence: Staffing personnel changes had impacted on the service people received, causing some disruption which had affected continuity of care, a missed visit and some later than planned visits.
  - Published: 2023-03-27
- **governance** _(moderate)_
  - Evidence: Improvements were needed to ensure an open and transparent culture. Not all staff felt able to speak up and to raise any issues.
  - Published: 2023-03-27
- **leadership** _(moderate)_
  - Evidence: It is a caring service, the carers are brilliant and work really hard but at times it can be disorganised and chaotic, the rota is usually wrong.
  - Published: 2023-03-27
- **communication_with_families** _(moderate)_
  - Evidence: The office staff mean well but I think it is a language issue, they talk over me and don't listen... I end up frustrated and give up.
  - Published: 2023-03-27
- **missed_or_late_visits** _(moderate)_
  - Evidence: Times have got a bit later and I am not always told of the changes.
  - Published: 2023-03-27

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-03-27
- Finding
  - Meeting people's communication needs
  - Published: 2023-03-27
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2023-03-27

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-03-27
- Finding
  - Using medicines safely
  - Published: 2023-03-27
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-03-27
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-03-27
- Finding
  - Staffing and recruitment
  - Published: 2023-03-27

### well_led

- Finding
  - Continuous learning and improving care; working in partnership with others
  - Published: 2023-03-27
- Finding
  - Managers and staff understanding roles, quality performance, risks and regulatory requirements
  - Published: 2023-03-27
- Finding
  - Promoting a positive, open, inclusive culture; engaging people and staff
  - Published: 2023-03-27

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12912428405

HomeCare Compass is an independent guide and is not affiliated with the CQC.