# Aegys Smart Care

*Operated by Aegys Smart Care Ltd.*

Aegys Smart Care is a CQC-regulated home-care agency in Croydon.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 16/01/2026

## Practical info

- Postcode: CR0 4WF
- Registered manager: Tweneboah-Kodua, Doris
- Local authority: Croydon
- Region: London
- City: Croydon
- Last CQC check: 16/Jan/2026 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-11-30
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-11-30
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-11-30

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-11-30
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-11-30
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-11-30
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-11-30

### Other

- Finding
  - Evidence: The provider and staff learned lessons when things went wrong, with systems for recording, reviewing and auditing accidents and incidents.
  - Published: 2022-11-30
- Finding
  - Evidence: The provider understood the duty of candour and communicated openly and honestly with people and their families.
  - Published: 2022-11-30
- Finding
  - Evidence: Staff supported people to eat and drink enough, maintain a balanced diet and live healthier lives.
  - Published: 2022-11-30
- Finding
  - Evidence: Complaints were dealt with appropriately and in a timely manner to improve the quality of care provided.
  - Published: 2022-11-30
- Finding
  - Evidence: The provider promoted a positive culture that was open, inclusive and empowering and achieved good outcomes for people.
  - Published: 2022-11-30
- Finding
  - Evidence: Staff respected and promoted people's privacy and dignity and supported people to be as independent as possible.
  - Published: 2022-11-30
- Finding
  - Evidence: People and their families were involved in making decisions about their care and were supported to express their views.
  - Published: 2022-11-30
- Finding
  - Evidence: Staff were trained to recognise and report abuse and there were systems and processes in place to protect people from abuse and improper treatment.
  - Published: 2022-11-30

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-11-30
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2022-11-30
- Finding
  - Meeting people's communication needs
  - Published: 2022-11-30
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-11-30

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-11-30
- Finding
  - Using medicines safely
  - Published: 2022-11-30
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-11-30
- Finding
  - Preventing and controlling infection
  - Published: 2022-11-30
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-11-30
- Finding
  - Staffing and recruitment
  - Published: 2022-11-30

### well_led

- Finding
  - Continuous learning and improving care
  - Published: 2022-11-30
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-11-30
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-11-30
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-11-30
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-11-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12911689294

HomeCare Compass is an independent guide and is not affiliated with the CQC.