# Nyabuterezi

*Operated by Bright Horizons Care Recruitment Limited.*

Nyabuterezi is a CQC-regulated home-care agency in Southend-on-sea.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 21/10/2023

## Practical info

- Postcode: SS3 9QY
- Registered manager: Nyabuterezi, Rehmah
- Local authority: Southend-on-Sea
- Region: East
- City: Southend-on-sea
- Last CQC check: 21/Oct/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-10-21
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-10-21
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-10-21

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-10-21
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-10-21
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-10-21
- Finding
  - Staff support: induction, training, skills, and experience
  - Published: 2023-10-21
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-10-21

### Other

- Finding
  - Evidence: Person-centred support plans covering all aspects of individual needs, including call time preferences and additional duties.
  - Published: 2023-10-21
- Finding
  - Evidence: Relatives unanimously stated they would recommend the service to others.
  - Published: 2023-10-21
- Finding
  - Evidence: Staff were positive about management support and described the registered manager as approachable and flexible.
  - Published: 2023-10-21
- Finding
  - Evidence: Positive end of life care evidenced through compliments, working with palliative care specialists.
  - Published: 2023-10-21
- Finding
  - Evidence: Medicines administered correctly with appropriate MAR records and staff competency assessments.
  - Published: 2023-10-21
- Finding
  - Evidence: Strong continuity of care with consistent staff allocation praised by relatives.
  - Published: 2023-10-21
- Finding
  - Evidence: No missed or late calls reported; staff stayed for allocated time and went above and beyond when needed.
  - Published: 2023-10-21
- Finding
  - Evidence: People felt safe and relatives expressed high confidence in the service, including willingness to leave family members in its care during holidays.
  - Published: 2023-10-21
- **staff_training** _(minor)_
  - Evidence: Most staff had attained up to date training to enable them to carry out their roles and responsibilities. Where training gaps were identified, following the inspection the registered manager confirmed they had booked training for staff.
  - Published: 2023-10-21

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-10-21
- Finding
  - Meeting people's communication needs
  - Published: 2023-10-21
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-10-21

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-10-21
- Finding
  - Preventing and controlling infection
  - Published: 2023-10-21
- Finding
  - Using medicines safely
  - Published: 2023-10-21
- Finding
  - Staffing and recruitment
  - Published: 2023-10-21
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-10-21
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-10-21

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-10-21
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-10-21
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks, and regulatory requirements
  - Published: 2023-10-21
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive, and empowering
  - Published: 2023-10-21

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12910325360

HomeCare Compass is an independent guide and is not affiliated with the CQC.