# Valor Care Services, Training and Consultancy Limited

Valor Care Services, Training and Consultancy Limited is a CQC-regulated home-care agency in Sutton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 18/10/2022

## Practical info

- Postcode: SM1 4SY
- Registered manager: Innis, Valrey
- Local authority: Sutton
- Region: London
- City: Sutton
- Last CQC check: 18/Oct/2022 - 00:00

## Inspection findings

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-10-18
- Finding
  - Staff working with other agencies; supporting people to access healthcare
  - Published: 2022-10-18
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-10-18
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-10-18
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-10-18

### Other

- Finding
  - Evidence: Effective partnership working with healthcare and social care professionals
  - Published: 2022-10-18
- Finding
  - Evidence: Diverse staff team matched to people's preferences
  - Published: 2022-10-18
- Finding
  - Evidence: Open, person-centred culture with feedback acted upon
  - Published: 2022-10-18
- Finding
  - Evidence: Regular supervision and induction including shadowing for new staff
  - Published: 2022-10-18
- Finding
  - Evidence: People felt safe and praised staff's caring attitude
  - Published: 2022-10-18
- Finding
  - Evidence: Staff trained in safeguarding, medicines, infection control and dementia awareness
  - Published: 2022-10-18
- Finding
  - Evidence: Electronic care monitoring system alerts manager to late visits within 15 minutes
  - Published: 2022-10-18
- Finding
  - Evidence: Sufficient staffing levels with no missed visits since last inspection
  - Published: 2022-10-18
- **governance** _(minor)_
  - Evidence: The registered manager recognised that the need for this action reflected a shortfall in the provider's auditing processes.
  - Published: 2022-10-18
- **record_keeping** _(minor)_
  - Evidence: two staff had incomplete applications. Following our on-site visit the registered manager ensured that staff provided the missing information to complete the forms.
  - Published: 2022-10-18

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-10-18
- Finding
  - Preventing and controlling infection
  - Published: 2022-10-18
- Finding
  - Using medicines safely
  - Published: 2022-10-18
- Finding
  - Staffing and recruitment
  - Published: 2022-10-18
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-10-18
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-10-18

### well_led

- Finding
  - Continuous learning and improving care; working in partnership with others
  - Published: 2022-10-18
- Finding
  - Engaging and involving people, public and staff
  - Published: 2022-10-18
- Finding
  - Managers and staff clear about roles, quality performance, risks and regulatory requirements; duty of candour
  - Published: 2022-10-18
- Finding
  - Promoting a positive, person-centred culture
  - Published: 2022-10-18
- Finding
  - Working in partnership with others
  - Published: 2022-06-15
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-06-15
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-06-15
- Finding
  - Planning and promoting person-centred, high-quality care and support
  - Published: 2022-06-15
- Finding
  - Continuous learning and improving care
  - Published: 2022-06-15

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1290104056

HomeCare Compass is an independent guide and is not affiliated with the CQC.