# Employ My Ability (EMA)

*Operated by Employ My Ability (EMA) Limited.*

Employ My Ability (EMA) is a CQC-regulated home-care agency in Dorchester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 02/06/2023

## Practical info

- Postcode: DT1 1DH
- Registered manager: Telfer, Kirstie
- Local authority: Dorset
- Region: South West
- City: Dorchester
- Last CQC check: 02/Jun/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: People supported to maintain and develop independence, health and community engagement
  - Published: 2023-06-02
- Finding
  - Evidence: Staff felt valued, supported through supervision and appraisal, and able to raise concerns and suggestions
  - Published: 2023-06-02
- Finding
  - Evidence: Effective governance with a live action plan tracking audits, incidents and improvements
  - Published: 2023-06-02
- Finding
  - Evidence: Positive feedback from social care professionals regarding person-centred outcomes
  - Published: 2023-06-02
- Finding
  - Evidence: High-quality support plans personalised to individual needs, regularly reviewed with people and staff
  - Published: 2023-06-02
- Finding
  - Evidence: Medicines managed safely with regular audits, staff training and competency assessments
  - Published: 2023-06-02
- Finding
  - Evidence: Effective incident management with lessons learned shared across the whole staff team via debrief messages
  - Published: 2023-06-02
- Finding
  - Evidence: Robust recruitment and induction processes matching staff to people's needs and preferences
  - Published: 2023-06-02
- Finding
  - Evidence: Strong person-centred culture with staff committed to supporting people's independence and aspirations
  - Published: 2023-06-02
- **staffing_levels** _(minor)_
  - Evidence: The service had experienced the care sector wide challenges in ensuring they had enough staff...Some staff were working long hours.
  - Published: 2023-06-02
- **care_planning** _(minor)_
  - Evidence: We noted that staff gave different descriptions of the support people needed for some tasks, this could lead to unnecessary challenges for people with learning disabilities and autistic people.
  - Published: 2023-06-02
- **medication_management** _(minor)_
  - Evidence: People who did not routinely need pain relief did not have plans in place should they experience pain. This could have led to a delay in accessing pain relief.
  - Published: 2023-06-02

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12894511506

HomeCare Compass is an independent guide and is not affiliated with the CQC.