# Care With Kindness Limited

Care With Kindness Limited is a CQC-regulated home-care agency in Honiton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 16/06/2023

## Practical info

- Postcode: EX14 3HL
- Registered manager: Carter, Sarah
- Local authority: Devon
- Region: South West
- City: Honiton
- Last CQC check: 16/Jun/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-06-29
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-06-29
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-06-29

### effective

- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-06-29
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2023-06-29
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-06-29
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-06-29
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-06-29

### Other

- Finding
  - Evidence: Staff supported people's independence and promoted their privacy and dignity
  - Published: 2023-06-29
- Finding
  - Evidence: People and relatives were involved in day-to-day decision making about their care
  - Published: 2023-06-29
- Finding
  - Evidence: Positive feedback from healthcare professionals about the service's engagement and willingness to go the extra mile
  - Published: 2023-06-29
- Finding
  - Evidence: Consistent staffing arrangements in place, with most people supported by the same carers visiting at predictable times
  - Published: 2023-06-29
- Finding
  - Evidence: The registered manager was open, transparent and responsive to inspection feedback, actioning some concerns between the first and second inspection visits
  - Published: 2023-06-29
- Finding
  - Evidence: People received person-centred care with staff having good knowledge of individual needs and preferences
  - Published: 2023-06-29
- Finding
  - Evidence: Staff treated people with kindness, compassion and respect, with people describing carers as 'courteous and polite' and 'kind and compassionate'
  - Published: 2023-06-29
- **supervision_appraisal** _(minor)_
  - Evidence: We were told regular supervisions had taken place to provide support to staff, although these had not always been recorded.
  - Published: 2023-06-29
- **consent_capacity** _(moderate)_
  - Evidence: Not all staff had received training in the Mental Capacity Act. The training matrix showed that 13 staff had not completed training on the Mental Capacity Act.
  - Published: 2023-06-29

### responsive

- Finding
  - End of life care and support
  - Published: 2023-06-29
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-06-29
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2023-06-29
- Finding
  - Meeting people's communication needs
  - Published: 2023-06-29
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-06-29

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-06-29
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-06-29
- Finding
  - Staffing and recruitment
  - Published: 2023-06-29
- Finding
  - Using medicines safely
  - Published: 2023-06-29
- Finding
  - Assessing risk, safety monitoring and management; Preventing and controlling infection
  - Published: 2023-06-29

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-06-29
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-06-29
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; Continuous learning
  - Published: 2023-06-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12873762326

HomeCare Compass is an independent guide and is not affiliated with the CQC.