# Complexus Care

*Operated by Complexus Care Ltd.*

Complexus Care is a CQC-regulated home-care agency in Kettering.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 12/05/2023

## Practical info

- Postcode: NN16 8NQ
- Registered manager: Garcha, Simran
- Local authority: North Northamptonshire
- Region: East Midlands
- City: Kettering
- Last CQC check: 12/May/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-05-12
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-05-12
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-05-12

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-05-12
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2023-05-12
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-05-12
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-05-12
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-05-12

### Other

- Finding
  - Evidence: Infection control training extended to relatives as well as staff
  - Published: 2023-05-12
- Finding
  - Evidence: Strong multi-agency working with health and social care professionals including physiotherapists
  - Published: 2023-05-12
- Finding
  - Evidence: Comprehensive governance framework including audits, care plan reviews, daily notes review, and competency assessments
  - Published: 2023-05-12
- Finding
  - Evidence: Staff described as exceptionally supportive by colleagues; registered manager responsive and knowledgeable
  - Published: 2023-05-12
- Finding
  - Evidence: Nominated individual (pharmacist) actively supported people with medicines management, working with hospital teams
  - Published: 2023-05-12
- Finding
  - Evidence: Freedom to Speak Up Guardian introduced to promote open culture and protect people from abuse
  - Published: 2023-05-12
- Finding
  - Evidence: Highly specialist care for spinal cord injury with tailored risk assessments including holiday trips and complex needs
  - Published: 2023-05-12
- Finding
  - Evidence: Person-centred recruitment process involving people in selecting their own support staff, including interviews at their homes
  - Published: 2023-05-12

### responsive

- Finding
  - End of life care and support
  - Published: 2023-05-12
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-05-12
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation; support to follow interests
  - Published: 2023-05-12
- Finding
  - Meeting people's communication needs
  - Published: 2023-05-12
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-05-12

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-05-12
- Finding
  - Using medicines safely
  - Published: 2023-05-12
- Finding
  - Staffing and recruitment
  - Published: 2023-05-12
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-05-12
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-05-12

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-05-12
- Finding
  - Engaging and involving people using the service, the public and staff; Continuous learning and improving care
  - Published: 2023-05-12
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-05-12
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-05-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12867044969

HomeCare Compass is an independent guide and is not affiliated with the CQC.