# Bramble Home Care LTD - Cinderford

*Operated by Bramble Homecare Limited.*

Bramble Home Care LTD - Cinderford is a CQC-regulated home-care agency in Cinderford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 03/06/2023

## Practical info

- Postcode: GL14 2SH
- Local authority: Gloucestershire
- Region: South West
- City: Cinderford
- Last CQC check: 03/Jun/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-06-03
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-06-03

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-06-03
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-06-03
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-06-03
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-06-03
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-06-03

### Other

- Finding
  - Evidence: Systems in place for complaints handling with evidence of responsiveness to concerns raised.
  - Published: 2023-06-03
- Finding
  - Evidence: Robust infection prevention measures with staff demonstrating good understanding of PPE procedures.
  - Published: 2023-06-03
- Finding
  - Evidence: Proactive dementia support including a dementia lead, link worker, and plans for community dementia-friendly coffee mornings.
  - Published: 2023-06-03
- Finding
  - Evidence: Effective partnership working with health and social care professionals, with positive feedback about communication and responsiveness.
  - Published: 2023-06-03
- Finding
  - Evidence: The service maintained a consistent staff team, with good retention noted by professionals, providing continuity of care.
  - Published: 2023-06-03
- Finding
  - Evidence: Staff received a comprehensive induction including the Care Certificate and worked alongside experienced staff until confident to work independently.
  - Published: 2023-06-03
- Finding
  - Evidence: People and relatives were consistently complimentary about the caring nature of staff, with comments such as 'They are excellent. The girls are a lovely lot.'
  - Published: 2023-06-03
- **safeguarding** _(moderate)_
  - Evidence: The provider's quality monitoring processes had not identified that not all safeguarding incidents had been notified to CQC as is required.
  - Published: 2023-06-03
- **governance** _(moderate)_
  - Evidence: The medicines audit was not robust enough to identify the concerns related to PRN medicines and transcribing of medicines we have found.
  - Published: 2023-06-03

### responsive

- Finding
  - End of life care and support
  - Published: 2023-06-03
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-06-03
- Finding
  - Meeting people's communication needs
  - Published: 2023-06-03
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2023-06-03

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-06-03
- Finding
  - Preventing and controlling infection
  - Published: 2023-06-03
- Finding
  - Staffing and recruitment
  - Published: 2023-06-03
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-06-03
- Finding
  - Assessing risk, safety monitoring and management; Using medicines safely
  - Published: 2023-06-03

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-06-03
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-06-03
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-06-03
- Finding
  - Continuous learning and improving care
  - Published: 2023-06-03
- Finding
  - Managers and staff being clear about their roles; quality performance, risks and regulatory requirements
  - Published: 2023-06-03

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12857433035

HomeCare Compass is an independent guide and is not affiliated with the CQC.