# Hever Care Limited

Hever Care Limited is a CQC-regulated home-care agency in Tonbridge.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 11/07/2023

## Practical info

- Postcode: TN11 9LN
- Registered manager: Wise, Jack
- Local authority: Kent
- Region: South East
- City: Tonbridge
- Last CQC check: 11/Jul/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-07-20
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-07-20
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-07-20

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-07-20
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-07-20
- Finding
  - Supporting people to live healthier lives, access healthcare services and eat and drink enough
  - Published: 2023-07-20
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-07-20
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-07-20

### Other

- Finding
  - Evidence: Medicines managed safely with staff trained and relatives confirming timely administration.
  - Published: 2023-07-20
- Finding
  - Evidence: Open culture with Speak Up Champion, multiple feedback channels and learning from experience committee.
  - Published: 2023-07-20
- Finding
  - Evidence: Strong partnership working with tissue viability team, GPs, home care teams, Age UK, Dementia UK and Skills for Care.
  - Published: 2023-07-20
- Finding
  - Evidence: Registered manager responsive to feedback with 'You said. We did.' communications shared with families.
  - Published: 2023-07-20
- Finding
  - Evidence: Staff received induction, work shadowing, competency assessments, unannounced spot checks, supervisions and annual appraisals.
  - Published: 2023-07-20

### responsive

- Finding
  - End of life care and support
  - Published: 2023-07-20
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-07-20
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2023-07-20
- Finding
  - Meeting people's communication needs
  - Published: 2023-07-20
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-07-20

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-07-20
- Finding
  - Preventing and controlling infection
  - Published: 2023-07-20
- Finding
  - Using medicines safely
  - Published: 2023-07-20
- Finding
  - Staffing and recruitment
  - Published: 2023-07-20
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-07-20
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-07-20

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-07-20
- Finding
  - Continuous learning and improving care
  - Published: 2023-07-20
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-07-20
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-07-20
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-07-20
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-07-20

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12854570760

HomeCare Compass is an independent guide and is not affiliated with the CQC.