# Select Support Partnerships Ltd - Blackburn

*Operated by Select Support Partnerships Ltd.*

Select Support Partnerships Ltd - Blackburn is a CQC-regulated home-care agency in Blackburn.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 07/09/2023

## Practical info

- Postcode: BB1 6BH
- Local authority: Blackburn with Darwen
- Region: North West
- City: Blackburn
- Last CQC check: 07/Sep/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-09-07
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-09-07
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-09-07

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2023-09-07
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-09-07
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-09-07
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-09-07
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-09-07

### Other

- Finding
  - Evidence: Infection prevention and control practices assured as safe with effective PPE use.
  - Published: 2023-09-07
- Finding
  - Evidence: People's communication needs identified, recorded and met, including staff receiving additional communication training.
  - Published: 2023-09-07
- Finding
  - Evidence: Positive culture with high staff morale; registered manager praised by relatives and staff alike.
  - Published: 2023-09-07
- Finding
  - Evidence: Strong multi-agency working with specialist learning disability nurses, social workers, speech and language teams and advocates.
  - Published: 2023-09-07
- Finding
  - Evidence: People supported to maintain independence, make their own decisions, and enjoy a range of activities including holidays.
  - Published: 2023-09-07
- Finding
  - Evidence: Staff well-trained with up-to-date training records and regular competency checks including medicines administration.
  - Published: 2023-09-07
- Finding
  - Evidence: Detailed person-centred risk assessments and support plans developed prior to service commencement.
  - Published: 2023-09-07
- Finding
  - Evidence: Enough skilled and experienced staff employed; safe recruitment processes including DBS checks in place.
  - Published: 2023-09-07
- **governance** _(moderate)_
  - Evidence: We recommended the provider reviews their governance systems to ensure quality assurance was further strengthened.
  - Published: 2023-09-07

### responsive

- Finding
  - End of life care and support
  - Published: 2023-09-07
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-09-07
- Finding
  - Meeting people's communication needs
  - Published: 2023-09-07
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-09-07

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-09-07
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-09-07
- Finding
  - Staffing and recruitment
  - Published: 2023-09-07
- Finding
  - Using medicines safely
  - Published: 2023-09-07
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-09-07

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; Working in partnership with others
  - Published: 2023-09-07
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-09-07
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-09-07
- Finding
  - How the provider understands and acts on the duty of candour; Continuous learning and improving care
  - Published: 2023-09-07

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-128499596

HomeCare Compass is an independent guide and is not affiliated with the CQC.