# Positive Care Link

Positive Care Link is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 13/12/2022

## Practical info

- Postcode: E2 6HG
- Local authority: Tower Hamlets
- Region: London
- City: London
- Last CQC check: 13/Dec/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-12-13
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-12-13
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-12-13

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-12-13
- Finding
  - Supporting people to live healthier lives and access healthcare services
  - Published: 2022-12-13
- Finding
  - Staff support, training, skills and experience
  - Published: 2022-12-13
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-12-13
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-12-13

### Other

- Finding
  - Evidence: Effective partnership working with local authorities, nursing and palliative care teams.
  - Published: 2022-12-13
- Finding
  - Evidence: Service responded well to changing needs, including arranging additional care hours quickly.
  - Published: 2022-12-13
- Finding
  - Evidence: Managers carried out frequent spot checks and telephone monitoring to check quality.
  - Published: 2022-12-13
- Finding
  - Evidence: Safer recruitment measures including DBS checks and full employment history verification.
  - Published: 2022-12-13
- Finding
  - Evidence: People felt safe and protected from abuse; safeguarding procedures were appropriate.
  - Published: 2022-12-13
- Finding
  - Evidence: Care workers received regular supervision and appraisal to identify development needs.
  - Published: 2022-12-13
- Finding
  - Evidence: Staff received regular training including safeguarding, dementia awareness, moving and handling, and medicines.
  - Published: 2022-12-13
- Finding
  - Evidence: Consistent care teams with long-standing relationships; people felt well-known and respected.
  - Published: 2022-12-13

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-12-13
- Finding
  - Meeting people's communication needs
  - Published: 2022-12-13
- Finding
  - Planning personalised care
  - Published: 2022-12-13

### safe

- Finding
  - Staffing and recruitment
  - Published: 2022-12-13
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-12-13
- Finding
  - Using medicines safely
  - Published: 2022-12-13
- Finding
  - Learning lessons when things go wrong
  - Published: 2022-12-13
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-12-13
- Finding
  - Preventing and controlling infection
  - Published: 2022-12-13

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-12-13
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-12-13
- Finding
  - How the provider understands and acts on the duty of candour; continuous learning and improving care
  - Published: 2022-12-13
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-12-13
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-12-13

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-128319652

HomeCare Compass is an independent guide and is not affiliated with the CQC.