# Priory Supported Living East England

*Operated by Priory Supported Living Limited.*

Priory Supported Living East England is a CQC-regulated home-care agency in Chatteris.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 06/04/2019

## Practical info

- Postcode: PE16 6TT
- Registered manager: Why, Christine
- Local authority: Cambridgeshire
- Region: East
- City: Chatteris
- Last CQC check: 06/Apr/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Privacy and independence
  - Published: 2021-01-27
- Finding
  - Dignity, respect and person-centred care
  - Published: 2021-01-27

### effective

- Finding
  - Healthcare access and nutrition
  - Published: 2021-01-27
- Finding
  - Supervision and appraisal
  - Published: 2021-01-27
- Finding
  - Staff training and induction
  - Published: 2021-01-27
- Finding
  - Mental Capacity Act and Deprivation of Liberty Safeguards
  - Published: 2021-01-27

### Other

- Finding
  - Evidence: People were invited to monthly keyworker meetings and involved in planning and reviewing their care.
  - Published: 2021-01-27
- Finding
  - Evidence: Quality assurance questionnaires had been sent to all people using the service and monthly compliance meetings were held with the provider.
  - Published: 2021-01-27
- Finding
  - Evidence: The new manager had carried out audits and compiled an action plan of improvements needed since taking post in January 2015.
  - Published: 2021-01-27
- Finding
  - Evidence: People were supported to access a range of healthcare professionals including GP, dentist, and opticians in a timely manner.
  - Published: 2021-01-27
- Finding
  - Evidence: People's support plans were reviewed regularly and written in a person-centred way promoting independence, dignity and respect.
  - Published: 2021-01-27
- Finding
  - Evidence: Safe recruitment practices were being followed with criminal records checks and references confirmed before employment.
  - Published: 2021-01-27
- Finding
  - Evidence: Staff knew people well and treated them in a caring manner, with dignity and respect, including remaining calm when people were anxious.
  - Published: 2021-01-27
- **complaints_handling** _(minor)_
  - Evidence: The provider had a written complaints procedure but this was not in a format that was accessible by everyone who used the service.
  - Published: 2021-01-27
- **supervision_appraisal** _(moderate)_
  - Evidence: During the last year there had been gaps of up to nine months between supervision sessions. The manager stated that supervisions would normally be every two to three months.
  - Published: 2021-01-27
- **care_planning** _(moderate)_
  - Evidence: Although there had been a number of occasions when one person had shown behaviours which could challenge others, a risk assessment had not been put in place to address this issue.
  - Published: 2021-01-27
- **safeguarding** _(critical)_
  - Evidence: One safeguarding issue had been reported appropriately...no action had been taken to discuss the incident with the safeguarding team or to report the incident to the commission.
  - Published: 2021-01-27
- **consent_capacity** _(critical)_
  - Evidence: The correct procedures to restrict people's liberties in a lawful manner or make best interest decisions for them had not been followed. This was a breach of Regulation 11.
  - Published: 2021-01-27
- **medication_management** _(critical)_
  - Evidence: The MAR chart for one month contained the wrong information for the dosage of medication to be administered for one person. Audits completed by the provider and management had not identified this error.
  - Published: 2021-01-27
- Finding
  - Evidence: Advocacy services actively encouraged for people with limited support networks
  - Published: 2020-01-29
- Finding
  - Evidence: Registered manager carried out regular announced and unannounced spot checks to monitor care quality
  - Published: 2020-01-29
- Finding
  - Evidence: Complaints procedure in place; all three complaints received in previous 12 months resolved to satisfaction
  - Published: 2020-01-29

### responsive

- Finding
  - Complaints handling
  - Published: 2021-01-27
- Finding
  - Care planning and review
  - Published: 2021-01-27

### safe

- Finding
  - Staffing and recruitment
  - Published: 2021-01-27
- Finding
  - Safeguarding
  - Published: 2021-01-27
- Finding
  - Risk assessment
  - Published: 2021-01-27
- Finding
  - Medication management
  - Published: 2021-01-27

### well_led

- Finding
  - Leadership and culture
  - Published: 2021-01-27
- Finding
  - Governance and quality assurance
  - Published: 2021-01-27

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-128318693

HomeCare Compass is an independent guide and is not affiliated with the CQC.