# Gateway Care Group Ltd

Gateway Care Group Ltd is a CQC-regulated home-care agency in Wembley.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 18/01/2023

## Practical info

- Postcode: HA0 4LY
- Registered manager: Osmanjanjan, Fatina
- Local authority: Brent
- Region: London
- City: Wembley
- Last CQC check: 18/Jan/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-01-18
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-01-18
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-01-18

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-01-18
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-01-18
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-01-18
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-01-18
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-01-18

### Other

- Finding
  - Evidence: Spot checks were carried out by management to monitor care worker punctuality, professionalism and care delivery.
  - Published: 2023-01-18
- Finding
  - Evidence: A registered manager was in post and understood CQC notification responsibilities and duty of candour.
  - Published: 2023-01-18
- Finding
  - Evidence: Positive feedback from the person's relative about staff punctuality, kindness, communication and respect for cultural needs.
  - Published: 2023-01-18
- Finding
  - Evidence: Staff supported people in line with the Mental Capacity Act 2005, seeking consent and promoting decision-making.
  - Published: 2023-01-18
- Finding
  - Evidence: Care plans were comprehensive, including cultural, religious, dietary and protected characteristic information to guide staff.
  - Published: 2023-01-18
- Finding
  - Evidence: Suitable infection control practices, including adequate PPE supply, helped prevent the spread of infections including COVID-19.
  - Published: 2023-01-18
- Finding
  - Evidence: Personalised, person-centred care was provided by a small, consistent staff team who built strong relationships with the person supported.
  - Published: 2023-01-18
- Finding
  - Evidence: People were protected from the risk of harm and abuse; a safeguarding policy was in place and staff understood reporting procedures.
  - Published: 2023-01-18
- **staffing_levels** _(moderate)_
  - Evidence: It was not clear who had provided references for newly recruited staff...There was a lack of evidence to confirm how references had been verified to check their authenticity.
  - Published: 2023-01-18

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-01-18
- Finding
  - Meeting people's communication needs
  - Published: 2023-01-18
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-01-18

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-01-18
- Finding
  - Using medicines safely
  - Published: 2023-01-18
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-01-18
- Finding
  - Learning lessons when things go wrong
  - Published: 2023-01-18
- Finding
  - Staffing and recruitment
  - Published: 2023-01-18
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-01-18

### well_led

- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-01-18
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-01-18
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-01-18
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-01-18

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12811789439

HomeCare Compass is an independent guide and is not affiliated with the CQC.